Senior Travel Operations Manager
3 days ago
About Us
The Royal Automobile Association is one of South Australia's most iconic brands, trusted by members for over 120 years. We're proud to be SA born-and-bred, with a history that dates back to 1903.
We've come a long way since our humble beginnings, diversifying to better help our members and community. Our goal? To make life better for South Australians. That's why we're proud to offer a range of services to our 820,000+ members, including travel, energy, solar, and battery solutions, electric vehicle charging, and more.
As one of the state's largest employers, we have over 1300 employees working across our local sites at Mile End, RAA Place (CBD), Adelaide Airport, and our many retail and travel shops. With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we're proud to be the State's #1 Employer Brand.
About the Role
We're seeking an experienced Senior Travel Operations Manager to join our team in Elizabeth. As a key member of our leadership team, you'll be responsible for providing direction and motivation to your team members, assisting with staff development through on-the-job coaching and performance improvement plans.
You'll also manage your own portfolio of new and existing clients, leading by example with outstanding service backed by strong product knowledge. In addition, you'll:
- Direct, motivate, and monitor team members, providing feedback and coaching when required.
- Ensure team members consistently achieve allocated sales targets and minimum benchmarks.
- Solve escalated customer concerns to maintain high levels of customer satisfaction.
- Create and manage end-to-end travel bookings tailored to each customer's needs.
- Achieve and exceed personal sales targets.
About You
We're looking for a confident and passionate self-motivated individual who enjoys working in a high-performing culture. You'll need:
- Certificate in Travel Tourism or relevant qualification.
- Demonstrated experience in travel consulting in both consultant and leadership capacities.
- A strong desire to motivate, inspire, and lead a team.
- A proven track record of sales achievement in the travel industry.
- Strong interpersonal skills with a reputation for making things happen.
What We Offer
We love our people at RAA and believe they should be rewarded for being part of the RAA family. Some of our employee benefits include:
- Family travel opportunities – see the world.
- Terrific pay structure that includes high Guaranteed Earnings paid fortnightly, plus bonuses for achieving Monthly Sales Targets.
- Free RAA premium road service.
- Generous discounts on RAA products and services.
- Flexible Work Arrangements.
- 12 weeks paid parental leave.
- Ongoing Training & Development Opportunities & Study Support Program.
Location: Elizabeth, SA
ID: 2844-465
Job Type: Full-Time/Regular
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