Resident Experience Coordinator

3 days ago

Melbourne, Victoria, Australia beBeeGreeting Full time $59,420 - $60,491

Welcoming Environment Coordinator

This is an excellent opportunity to work in a supportive team environment that values its members and has a genuine desire to develop them.

You will play a crucial role in creating a positive atmosphere for residents and visitors, providing essential support to staff and ensuring effective communication within the Residence.

Your key responsibilities will be:

  • Greeting and Welcoming: Welcoming residents, visitors and families with a friendly demeanor, creating a warm and inviting atmosphere.
  • Communication: Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries and messages efficiently.
  • Appointment Scheduling: Scheduling appointments for residents to see medical professionals, therapists or other service providers as needed.
  • Visitor Management: Registering and monitoring visitors, ensuring security and safety protocols are followed.
  • Assisting Residents and Families: Providing information and assistance to residents and their families, addressing their queries and concerns and connecting them with the appropriate staff members when necessary.
  • Administrative Support: Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail and deliveries.

We value diversity within our workforce and are an equal opportunity employer. If you think this role is the right fit for you, we invite you to apply.

Please note that you must have Australian Working Rights and a NDIS Worker Screening Check (or be willing to obtain).

Required Skills and Qualifications:

  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Strong organizational and time management skills.
  • Able to maintain confidentiality and handle sensitive information.

Benefits:

We offer a supportive working environment, opportunities for professional development and a chance to make a real difference in the lives of our residents.

Other Information:

We are an equal opportunity employer and welcome applications from diverse candidates.

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