Resident Experience Coordinator

2 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $72,000 - $84,000

Job Title:

Customer Service Manager

 

About the Role:

We are seeking an experienced Customer Service Manager to join our team. As a key member of our property management team, you will be responsible for coaching and developing a team of Customer Service Coordinators in delivering exceptional resident experiences.

About Your Responsibilities:

  • Oversight of front desk operations and customer-focused activities.
  • Manage and resolve issues or emergencies that arise while on duty.
  • Act as a mentor and point of contact for assistance, information, and welfare for residents.

About You:

You will have experience in providing hands-on operational security and incident management in a residential setting.

Natural ability to resolve issues and provide exceptional customer experiences is also essential.

Prior leadership experience in student accommodation or hotel environments is beneficial.

 

Mandatory Requirements:

  • A National Police Check completed within the last 3 months.
  • A Working with Children's Check.
  • Unrestricted work rights in Australia and New Zealand.
  • A Current VIC Real Estate Qualification or willingness to obtain.

About Our Culture:

We value trust, engagement, collaboration, and fun in our workplace. Our teams reflect the diversity of our residents, and we invest in employee benefits covering learning and development programs, career progression, rewards & recognition, mental health & wellbeing programs, and more.

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