Data Center Customer Operations Leader

3 days ago

Canberra, ACT, Australia beBeeOperations Full time $90,000 - $120,000
Lead a Team of Customer Operations Specialists

In this role, you will have the opportunity to lead a team of customer operations specialists and play a key part in delivering high-quality service to our customers.

The position involves supervising day-to-day operations, coordinating customer installations and service requests, driving continuous improvement in service delivery and operational efficiency, and supporting the training and development of both direct and indirect reports across multiple sites.

Key Responsibilities:
  • Team Leadership & Development:
  • • Supervise and mentor a team of customer operations specialists.
  • • Schedule and allocate resources to meet customer SLAs and operational targets.
  • • Foster a culture of safety, accountability, and customer focus.
  • • Manage a small team of direct reports and provide dotted-line leadership to staff at remote sites.
Customer Service & Operations:
  • • Oversee the execution of customer orders, installations, and remote hands services.
  • • Ensure timely and accurate documentation of service delivery activities.
  • • Act as an escalation point for customer issues and coordinate resolution.
Process & Quality Management:
  • • Monitor and improve operational workflows and service delivery processes.
  • • Ensure compliance with industry standards.
  • • Support audits and quality assurance initiatives.
Collaboration & Communication:
  • • Liaise with internal teams including engineering, sales, and global support.
  • • Provide regular updates and reporting to management on team performance and customer satisfaction.
  • • Participate in cross-functional projects and initiatives.
Requirements:
  • • Proven experience in a customer-facing operations role, preferably in a data center or technical environment.
  • • Strong leadership and team management skills, with excellent communication and problem-solving abilities.
  • • Familiarity with IT infrastructure, cabling, and data center operations.
  • • Ability to work in a fast-paced, 24/7 operational environment.
Benefits:
  • • Salary package containing annual bonus and company shares.
  • • Newly created role reporting into cluster senior manager.
  • • Ability to shape the function across the cluster, optimize processes, help develop shape and mentor onsite engineers.
  • • Access to onsite gyms, EV chargers, ranging company, wellness, financial benefits.

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