Technical Account Manager
3 weeks ago
As a Technical Account Manager at Amazon Web Services Australia Pty Ltd, you will play a critical role in leading the success of enterprise support customers in building applications and services on the AWS platform.
Key Responsibilities:- Act as a single point of contact to Enterprise Accounts
- Understand customer outcomes and business goals
- Make AWS service improvement recommendations that fit with customer strategy and architecture
- Evaluate, analyze and present periodic reviews of operational performance to customers
- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
- Champion and advocate for customer requirements within AWS
- Participate in customer requested meetings (onsite or via phone)
- Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
- Share knowledge and innovate with leading technologists
- Work directly with Amazon Web Service engineers to ensure customer issues are resolved as expediently as possible
- Plan and execute successful business-critical events including product launches, migrations, and modernizations for customers on AWS
- Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development
- Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences
- 5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles
- Computer Science or Math background
- Working knowledge of software development practices and technologies
- Experience working with AWS technologies
- Background in working with Public Sector customers
- Solid understanding of technology budget management
Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
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