Lead Dispute Resolution Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeDisputeResolution Full time $100,000 - $120,000
Key Member Resolution Leader Role

This role is an exciting opportunity to lead a team of professionals in the Member Sentiment Team, focusing on administration-related complaints. You will be responsible for ensuring fair, effective, and timely resolutions in accordance with Fund and regulatory requirements.

The ideal candidate will have experience in people leadership, dispute resolution, and complex complaint management. They will also possess excellent written and verbal communication skills, as well as technical and decision-making abilities.

We are committed to colleague development and offer ongoing learning, coaching, and training opportunities. Our generous leave entitlements and flexible working environment make us an attractive choice for professionals seeking a better work-life balance.

AustralianSuper values diversity and inclusiveness, and we encourage applications from individuals who share our commitment to these values.

In this role, you will be responsible for:

  • Leading a team of Member Resolution Officers to ensure fair and effective complaint resolutions
  • Developing and implementing processes to improve complaint resolution efficiency and effectiveness
  • Collaborating with stakeholders to achieve business objectives and drive positive change

We are looking for a highly skilled and experienced professional who can contribute to our mission of delivering a member-centric experience. If you are passionate about leading teams and driving excellence, we encourage you to apply for this exciting opportunity.

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