Project Coordinator Lead

2 weeks ago

Melbourne, Victoria, Australia beBeeProjectCoordinator Full time $3,000 - $4,500

Job Opportunity

We are seeking a skilled professional to fill a key role in our organization.

The successful candidate will be responsible for the transition of internal and customer services, including project creation, service provisioning, order management, quoting, and circuit ordering with telecom carriers.

Key responsibilities include ensuring that new and existing clients have a great on-boarding experience by working closely with our technical teams to lead the service initiation, circuit provisioning, and installation within contracted SLAs.

Additionally, the candidate will work closely with telecommunication providers, exchanges, hardware vendors, etc., to obtain best pricing and services, and manage project orders up to functional deployment, ensuring accountability and timely delivery.

The ideal candidate will follow established processes and procedures while maintaining a customer service and operational mindset.

Responsibilities:

  • Work closely with the client and internal team members to define the scope of the implementation project and deliverables.
  • Manage the implementation of assigned projects in accordance with service delivery guidelines and client contractual agreements.
  • Interface with all relevant stakeholders on the projects assigned.
  • Assign individual responsibilities, identify appropriate resources needed, and develop a schedule to ensure timely completion of project.
  • Be a single point of contact for customers and Sales during the service implementation and the client transition to the company.
  • Conduct implementation and project kick-off meetings with the customer and internal teams.
  • Ensure adherence to process standards.
  • Maintain reports and escalate onboarding projects assigned to you as needed to ensure internal and external customer teams are aware of status.
  • Responsible for issue resolution or escalation in a timely manner.
  • Perform various tasks related to the delivery of products and services to clients.
  • Drive 3rd-party vendors and internal teams to completion of service delivery deliverables.
  • Define requirements for standard and custom reporting needs.
  • Perform other job-related functions as required in line with management directions.

Requirements:

  • Knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, Project, Lucidchart, Remedy, Salesforce, SharePoint.
  • Ability to establish and maintain effective working relationships with others and be a team player.
  • Ability to provide project leadership, coordination, guidance, and drive issue resolution.
  • Quick thinking and able to work in a fast-paced and dynamic environment.
  • Ability to respond to frequent pressure to meet deadlines.
  • Ability to respond to frequent demands of multiple customers (internal and external).
  • Able to deliver succinct and fact-based communications, both verbally and in writing.
  • Able to successfully interface and establish rapport with clients (internal and external).
  • Able to use formal project management skills in planning, tracking, and reporting on project progress.
  • Ability to manage multiple projects at the same time.
  • Knowledge of datacenters, IT products like servers/routers/switches/firewalls, etc., telecom carrier processes, ordering tools, and technologies used for circuit provisioning and quoting would be an advantage.

Education and Certifications:

  • Bachelor's degree and experience in direct customer service or account management.
  • ITIL Foundations Certification.

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