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Financial Services Professional, Ballarat VIC

1 month ago


Ballarat, Victoria, Australia Australia And New Zealand Banking Group Limited Full time
About the Role

As a Banking Consultant at ANZ, you will play a vital role in providing our customers with a seamless branch experience. Your primary responsibility will be to meet each customer's end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions. You will be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.

Key Responsibilities

Provide exceptional customer service by meeting each customer's end-to-end banking needs
Act as a role model and peer coach to deliver the best possible customer experience
Contribute to a significant uplift in customer engagement and advocacy
Participate in and support bank programs and initiatives
Ensure compliance with ANZ and branch policies and procedures

What We're Looking For

We are seeking an individual with exceptional customer focus, experience in being a user and promoter of technology, and the ability to multi-task and adapt to change and ambiguity. You should also have a willingness to work in a collaborative team environment and a sound understanding of compliance. Excellent communication and interpersonal skills are also essential.

Why Join Us

At ANZ, you will have the resources, opportunities, and support you need to take the next big step in your career. We offer a range of flexible working arrangements and a range of benefits, including access to health and wellbeing services and discounts on selected products and services from ANZ and more. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.