Site Reliability Engineer
6 days ago
This is a challenging opportunity to join Xero's Site Reliability Engineering team as a Software Engineer. As a key member of our Reliability Tooling and Engineering Health teams, you will play a crucial role in developing and integrating tools that enable teams at Xero to easily visualise and manage operations and incidents.
Key Responsibilities- Contribute to the delivery of projects aligned with team goals, solving ambiguous problems with innovative solutions.
- Design and maintain robust software components, understanding when to refactor or maintain existing systems.
- Make data-driven decisions, balancing various perspectives to achieve well-rounded solutions.
- Advocate for continuous improvement of systems and processes within the team, and across the organisation.
- Establish reliable processes for feature rollouts, monitor success metrics, and ensure system health and quality.
- Exposure to on-call duties, including incident management and response, troubleshooting efforts, as well as conducting post-incident reviews and learning from incidents.
- Experience using software engineering to solve operational, reliability challenges and deliver technical initiatives.
- Proficiency in one or more object-oriented programming languages (e.g. C#, JavaScript, Java, Python) or experience with infrastructure-as-code (e.g. Terraform, Cloudformation).
- Experience working with cloud providers such as AWS, Azure or GCP, alongside experience with logging and monitoring tooling such as sumo logic and new relic.
- Experience with designing, developing and operating internal developer tooling, in a complex distributed systems environment.
- Strong experience working in a DevOps environment, preferably with exposure to more mature CICD practices and capabilities.
- The ability to work in a cross-functional, collaborative environment and identify technical dependencies to ensure project success.
Xero is a leading cloud-based accounting software company that is continuing to grow rapidly. Our Site Reliability Engineering team is a global team based across New Zealand, Australia and the USA, and we are seeking talented individuals to join our team in Site Reliability Engineering (SRE).
We strive to maximise the impact of post incident learning across the organisation to improve the reliability and robustness of the Xero platform, while providing enablement and training across observability, reliability engineering, incident management and service ownership.
We also enable engineers across Xero through developing, supporting and integrating a collection of proprietary and off the shelf tooling to enable incident management and response, incident analysis and learning, monitoring and observability and resource ownership.
We surface data and metrics, and provide detailed insights across operational health, production operations and developer productivity.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
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