Hospitality Ambassador

2 weeks ago

Sydney, New South Wales, Australia beBeeCare Full time

About the Role

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We are seeking an experienced Hospitality professional to join our team as a Care Partner. This is an exciting opportunity to share your knowledge and expertise with our Hotel Services teams and Service Managers across various Aged Care sites.

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The successful candidate will be based in Milton at our Support Centre and will report to the Operations Support Manager. This position plays a critical role in ensuring that all sites maintain a high level of customer experience through the delivery of quality food, cleaning, laundry, and hospitality services.

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About Us

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Lutheran Services is a not-for-profit organisation dedicated to serving the people and communities of Queensland since 1935. We provide quality, contemporary care and support for people of all backgrounds at over 20 locations throughout Queensland.

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Our workforce of nearly 1800 individuals makes a significant difference in the lives of many people every day. They bring our vision to life – helping those we serve to pursue their desired lifestyles and enabling the communities we are part of to thrive.

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Your Responsibilities

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  • \
  • Provide support and advice to Service Leaders and Hotel services employees to ensure best practice standards are maintained\
  • Coach and mentor staff\
  • Develop effective food safety documentation in accordance with legislation\
  • Support and train staff in the development and implementation of food, cleaning, and laundry systems\
  • Provide specialist advice and support in the review and development of hospitality structures, frameworks, policies, and procedures and guidelines\
  • Advise on menu planning and dietician reviews to enhance the overall dining experience of our residents\
  • Implement strategic goals to improve service delivery\
  • Tertiary qualifications in Hospitality\
  • Reasonable experience in a similar role\
  • Sound knowledge of catering, cleaning, and laundry services (preferably within an Aged Care environment)\
  • Excellent Communication skills\
  • Experience in Continuous Quality improvement practices\
  • Experience with Food safety audits\
  • A professional work environment in an organisation that genuinely cares, values dedication and performance\
  • Opportunity to salary package up to $15,900 PA to increase take home pay\
  • Learning and development opportunities\
  • Good work-life balance\
  • Access to discounts, such as health insurance, holiday and travel, gym membership, IT and home appliances\
  • Membership to our dedicated Employee Assistance Program\

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