Hospitality Ambassador

2 days ago

Sydney, New South Wales, Australia beBeeAmbassador Full time $60,000 - $75,000

Job Title: Hospitality Ambassador

  • A front-line hospitality ambassador is required to deliver exceptional guest experiences, fostering strong relationships and loyalty.

About the Role

This role involves providing personalized service to exceed guest expectations during check-in and departure processes. You will be responsible for handling general inquiries, taking reservations, and managing cash handling and credit card responsibilities with expertise.

The ideal candidate will have prior experience with property management systems and relevant work experience in a similar role. They should also possess working rights in Australia and demonstrate ambition to escalate their career within the hospitality industry.

Key Responsibilities:

  • Guest Services: Assist guests during check-in and departure processes, providing personalized service to exceed expectations.
  • General Inquiries: Handle general inquiries and create memorable guest experiences tailored to individual needs.
  • Relationship Building: Build strong relationships with existing and new guests, driving future bookings and loyalty.
  • Operational Support: Support the front office team in operational tasks, ensuring seamless hotel operations.
  • Cash Handling: Take guest reservations and handle cash handling and credit card responsibilities with expertise.

About You:

  • Prior Experience: Prior experience with OPERA property management system or similar technology.
  • Relevant Work Experience: Relevant work experience in a similar role, demonstrating ability to adapt to fast-paced environments.
  • Working Rights: Working rights in Australia, enabling you to contribute to the team.
  • Personal Qualities: Ambition to escalate your career, seeking growth opportunities within the hospitality industry.
  • Skill Set: Self-motivation, drive, and energy to excel in a dynamic work environment.
  • Problem-Solving Skills: Problem-solving skills and a can-do attitude to tackle challenges effectively.

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