Custodial Patient Support Officer

3 days ago

Brisbane, Queensland, Australia beBeePatient Full time $70,000 - $102,000
Job Opportunity

We're seeking a dedicated and professional patient services officer to join our team.

  • Manage appointment bookings, rescheduling, and patient communications
  • Liaise with hospital staff, doctors, and clinical teams
  • Check patient GP referrals and Medicare data for accuracy
  • Answer incoming calls promptly and professionally
  • Process billing and receipting for patient accounts, including Medicare and DVA
  • Support the team with efficient use of our health system
Requirements

To succeed in this role, you will have:

  • Experience in administration or customer service, ideally in healthcare or aged care
  • Strong time management and prioritisation skills
  • Excellent communication skills with the ability to support patients sensitively
  • Confidence in billing/receipting medical accounts (Medicare and DVA experience preferred)
  • Ability to work independently and as part of a team in a fast-paced environment

We would also love you to have:

  • A calm, professional attitude and a positive approach to fluctuating workloads
  • A collaborative mindset and a commitment to continuous improvement
  • High attention to detail and comfort with clinical administration software
About Us

Joining our team means you'll discover meaningful work, a welcoming culture, and opportunities for growth and development.

You'll be part of a dynamic team that's passionate about delivering exceptional patient care and outcomes across Australia.

  • Be part of a values-driven organisation where every person matters
  • Access learning and development opportunities in a fast-growing organisation
  • Be heard, valued, and part of something bigger

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