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Tenancy Management Specialist

2 months ago

Ipswich, South Dakota, Australia Churches of Christ in Queensland Full time

Housing Officer

Churches of Christ, Housing Services

Permanent, Full-time Position

Employee Benefits

As a prominent organization, we provide a variety of attractive benefits, including:

  • Salary packaging options;
  • Five (5) weeks of annual leave with the option to purchase additional leave;
  • Discounts through our extensive network of retail partners, such as:
    • JB Hi-Fi,
    • The Good Guys,
    • Goodlife Health Clubs,
    • Bupa Health,
    • And many more;
  • Funding for formal education.

Role Significance

The Housing Officer plays a crucial role in delivering tenancy and property management services within the Housing Programs team. Your contributions will significantly enhance the quality of life for our clients and foster a positive community impact.

Daily responsibilities include:

  • Overseeing a diverse portfolio of housing assets, including managing allocations, conducting eligibility assessments, addressing anti-social behavior, handling rent management, and providing referral advice.
  • Reducing rental losses and property damage while maintaining required standards and optimizing cost recovery for necessary repairs.
  • Encouraging tenant involvement; facilitating feedback and complaints processes, and documenting and reporting on activities.
  • Ensuring properties are maintained to a high standard; developing and implementing long-term and cyclical maintenance plans.
  • Conducting regular property inspections; collaborating with relevant stakeholders to ensure effective and timely maintenance services.
  • Maintaining tenant and property records in compliance with organizational procedures and legal requirements; analyzing data to report on evolving needs and program trends; assisting in monitoring and reporting on rent, bonds, and client repayments.

Candidate Profile

The ideal candidate will possess experience in real estate or social housing. Your understanding of current legislation and the needs of individuals seeking affordable housing will enable you to provide sustainable solutions. Your empathetic nature and calm demeanor will help you connect with a diverse range of individuals. A service-oriented approach will guide your interactions with both internal and external stakeholders. You should be capable of working independently as well as collaboratively within a broader team.

To excel in this position, your qualifications, skills, and experience should ideally include:

  • Certificate IV in Social Housing or an equivalent community services qualification, or relevant experience.
  • Understanding of the housing needs and challenges faced by low-income individuals, those facing discrimination, or those who are homeless or at risk of homelessness.
  • Familiarity with the Residential Tenancies and Rooming Accommodation Act 2008.
  • A minimum of three years of experience in tenancy management or a related community services role.
  • Proven ability to operate within a legislative framework.

Importantly, you will embody our organizational values of: Unconditional Love, Continual Innovation, Mutual Trust, Wise Stewardship, and Safety.

About Us

Churches of Christ has been a source of compassion and care for Australians for over 140 years. Our team of 4000 is dedicated to building communities across Queensland, empowering individuals to lead hope-filled and meaningful lives.

We offer the support, training, and flexibility necessary for you to focus on providing personalized care and attention to our residents.