Education Operations Team Leader

1 week ago

Adelaide, South Australia beBeeLeader Full time $108,109 - $116,864

Unlocking Potential in Education

A dynamic and service-oriented leader is required to lead the EMS Operations Team. In this pivotal role, you will ensure the effective management and delivery of EMS services across education sites.

The successful candidate will lead, plan, and monitor Level 2 and 3 EMS Service Desk programs, focusing on customer-centric approaches that meet the needs of corporate, school, and preschool customers.

Key Responsibilities:

  • Lead and manage the EMS Service Desk team to deliver high-quality support and services to education sites.
  • Foster a positive, service-driven culture within the team, encouraging staff to excel in their roles.
  • Monitor workloads, ensuring timely and effective resolution of incidents and service requests.
  • Develop and manage KPIs to ensure team performance meets departmental standards.
  • Collaborate with the EMS Operations leadership team to support strategic goals.

What We Offer You

  • The opportunity to work in a dynamic and supportive environment, contributing to IT service delivery in education.
  • Leadership and development opportunities within a collaborative and forward-thinking team.
  • Flexible work arrangements supporting a positive work-life balance.
  • The chance to make a real difference by supporting education sites with their IT service needs.

Special Conditions: The successful applicant must gain a Department for Human Services working with children check prior to employment, renewed every five years before expiry. Additionally, the incumbent will undertake RRHAN-EC Facilitator Lead (Masterclass) extended course or online (Fundamentals) course, updated every three years.

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