Liability Claims Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeClaims Full time $83,817 - $108,075

Job Overview

We are seeking a skilled Claims Service Consultant to join our team, responsible for managing complex portfolios of legal liability claims. The ideal candidate will possess excellent customer service skills and be able to communicate effectively with internal and external stakeholders.

  • Manage a diverse portfolio of claims arising from Public and Product Liability policies in a timely and cost-effective manner, prioritizing personal injury cases.
  • Assess allegations of negligence, determine liability, and negotiate quantum within delegated authority limits.
  • Provide exceptional service to customers, building strong professional relationships and maintaining high standards of communication.
  • Communicate regularly with stakeholders to report on claim developments, trends, and potential large losses.
  • Negotiate with panel solicitors, loss adjusters, and service providers to achieve optimal outcomes for all parties involved.
  • Represent the company at Tribunal Hearings, Informal Settlement Conferences, and Mediations under senior staff guidance.

Key Requirements

To succeed in this role, you must have:

  • Tertiary qualifications in law or experience working in a related field.
  • Strong customer service skills and ability to provide excellent support across various stakeholders.
  • Effective planning, prioritization, organization, and time management skills.
  • Excellent negotiation and conflict resolution skills combined with effective verbal and written communication.

What We Offer

As a valued member of our team, you can expect a supportive work environment, opportunities for growth and development, flexible working arrangements, and access to on-demand learning resources. You will also enjoy benefits including insurance products, discounts, and initiatives to support financial wellness.

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