Reliable Systems Specialist

5 days ago

Sydney, New South Wales, Australia beBeeSupport Full time
Job Opportunity

Excis, a global IT support leader driven by innovation and collaboration, is hiring a Desktop Support Technician in Sydney, Australia. We're seeking a proactive technician to manage hardware, software, and IT assets across multiple locations.

We foster an open, friendly, and growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we prioritize our people.

Responsibilities:
  • Provide onsite and remote support for Windows and Apple devices, including IMAC tasks and troubleshooting across multiple platforms, supporting executive/VIP users.
  • Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
  • Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents. Assist with walk-up support and new hire onboarding.
Requirements:
  • Minimum 3 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.
  • Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
  • Excellent customer service, communication, organization, multitasking, and documentation skills.
  • Preferred: Australian citizen/PR/valid work permit with at least 12 months till expiry.
  • Additional preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, background in help desk or call center environments.
Benefits:

You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies.

Ready to make a difference and grow your career? Apply now to join Excis in Sydney, Australia, and be at the forefront of IT support excellence

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