Residential Customer Experience Lead

1 week ago

Perth, Western Australia beBeeCustomerService Full time $90,000 - $120,000

**About the Role:**

We are seeking a dedicated and motivated leader to join our team as a Residential Customer Service Team Manager. In this role, you will have the opportunity to lead a team of customer service professionals and contribute to the success of our operations.

About Us:

Australian telecommunications company is growing rapidly and looking for talented individuals to join their team. With a focus on innovation, teamwork, and customer satisfaction, we provide an ideal work environment for those who share our values.

Responsibilities:

  • Lead and develop a medium to large-sized team of customer service representatives.
  • Collaborate with team leaders to achieve organizational goals and meet performance targets.
  • Supervise daily operations, including scheduling, leave approvals, and resource planning.
  • Manage team performance, ensuring high-quality customer service delivery and continuous improvement.
  • Foster a positive and inclusive team culture that promotes diversity, equity, and inclusion.

About You:

To be successful in this role, you should possess strong leadership skills, excellent communication abilities, and experience in the telecommunications industry. If you have a passion for helping others and leading teams, this could be the ideal opportunity for you.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and professional development opportunities.
  • Competitive salary and benefits package.
  • Recognition and rewards for outstanding performance.

How to Apply:

If you're a motivated and results-driven individual who is passionate about customer service and leadership, please submit your application today.

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