Current jobs related to Strategic Customer Success Manager - Sydney, New South Wales - Dynatrace
-
Strategic Customer Success Manager
3 weeks ago
Sydney, New South Wales, Australia Atlassian Full timeAbout the RoleAtlassian is seeking a highly skilled Strategic Customer Success Manager to join their team. As a key member of the customer success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic customer engagement.Key ResponsibilitiesDevelop and execute customer success...
-
Strategic Customer Success Manager
4 weeks ago
Sydney, New South Wales, Australia Atlassian Full timeAbout the RoleWe are seeking a highly skilled Strategic Customer Success Manager to join our team at Atlassian. As a key member of our customer success organization, you will be responsible for driving customer value realization and ensuring our customers achieve their desired outcomes with our solutions.Key ResponsibilitiesDevelop and execute customer...
-
Strategic Customer Success Manager
1 month ago
Sydney, New South Wales, Australia Dynatrace Full timeJob Title: Strategic Customer Success ManagerJob Summary:We are seeking a seasoned Strategic Customer Success Manager to join our team at Dynatrace. As a key member of our customer success organization, you will be responsible for ensuring our largest and most complex customers realize the value of their Dynatrace investment.Key Responsibilities:Develop and...
-
Strategic Customer Success Manager
1 month ago
Sydney, New South Wales, Australia DynaTrace Software GmbH Full timeUnlock Customer Potential with Dynatrace ONEWe're revolutionizing the post-sales customer journey at Dynatrace Software GmbH. As a Strategic Customer Success Manager, you'll be at the forefront of this transformation, ensuring our largest, most complex customers derive maximum value from their Dynatrace investment.Key Responsibilities:Be the trusted advisor...
-
Strategic Customer Success Manager
1 month ago
Sydney, New South Wales, Australia Atlassian Full timeAbout the RoleWe are seeking a highly skilled Strategic Customer Success Manager to join our team at Atlassian. As a key member of our customer success organization, you will be responsible for driving customer value realization and ensuring our customers achieve their desired outcomes with our solutions.Key ResponsibilitiesDevelop and execute customer...
-
Strategic Customer Success Manager
3 weeks ago
Sydney, New South Wales, Australia Dynatrace Full timeThis is a unique opportunity to join Dynatrace as a Strategic Customer Success Manager, where you will be at the core of their approach to bring together all post-sales customer experiences under one unified framework. As a seasoned strategic thinker with exposure to large corporations, you will be responsible for making sure their largest, most complex...
-
Strategic Customer Success Manager
4 weeks ago
Sydney, New South Wales, Australia Dynatrace Full timeJob DescriptionWe are on a mission to revolutionize the post-sales customer journey at Dynatrace. As a Strategic Customer Success Manager, you will play a crucial role in bringing together all post-sales customer experiences under one unified framework – Dynatrace ONE. Your main responsibility will be to ensure our largest, most complex customers realize...
-
Strategic Customer Success Manager
2 weeks ago
Sydney, New South Wales, Australia Atlassian Full timeCustomer Success Role OverviewAtlassian is seeking a strategic customer success manager to help customers realize the value in their Atlassian investment. As a strategic customer success manager, you will engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution expansion,...
-
Sydney, New South Wales, Australia Atlassian Full timeAbout the RoleAt Atlassian, we're on a mission to unleash the potential of every team. As a Strategic Customer Success Manager, you'll play a critical role in helping our customers realize the value of our platform and achieving their business goals.Your Key ResponsibilitiesDevelop trusted advisor relationships with customers at the C-suite and executive...
-
Strategic Customer Success Manager
3 weeks ago
Sydney, New South Wales, Australia Atlassian Full timeAbout the RoleWe are seeking a highly skilled Strategic Customer Success Manager to join our team at Atlassian. As a Strategic Customer Success Manager, you will be responsible for helping our customers realize the value in their Atlassian investment.You will engage with customers to unlock early and sustained outcomes by delivering standard methodologies at...
-
Strategic Customer Success Manager ANZ
2 weeks ago
Sydney, New South Wales, Australia Okta Full timeAbout the RoleOkta is seeking an experienced leader to spearhead our Customer Success team in ANZ. As the Director of Customer Success ANZ, you will be responsible for driving strategic customer relationships, fostering growth, and ensuring customer satisfaction.Key Responsibilities:Develop and execute customer success strategies to drive growth and...
-
Sydney, New South Wales, Australia Atlassian Full timeAbout the RoleAtlassian is seeking a highly skilled Strategic Customer Success Manager to join our team. As a Strategic Customer Success Manager, you will be responsible for helping customers realize the value in their Atlassian investment. You will engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale that...
-
Strategic Customer Success Manager
4 weeks ago
Sydney, New South Wales, Australia Atlassian Full timeUnlock Customer Success with AtlassianAtlassian is seeking a Strategic Customer Success Manager to help customers realize the value in their Atlassian investment. As a trusted advisor, you will engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long-term...
-
Strategic Customer Success Manager
1 week ago
Sydney, New South Wales, Australia Atlassian Full timeAbout the RoleWe are seeking a highly skilled Strategic Customer Success Manager to join our team at Atlassian. This role will be responsible for building and maintaining strong relationships with our customers, ensuring they receive maximum value from our solution throughout their lifecycle.Key ResponsibilitiesDevelop a trusted advisor relationship with...
-
Sydney, New South Wales, Australia Atlassian Full timeUnlock Customer Success with AtlassianAtlassian is seeking a Strategic Customer Success Manager to help customers realize the value in their Atlassian investment. As a trusted advisor, you will engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long-term...
-
Strategic Customer Success Manager
3 weeks ago
Sydney, New South Wales, Australia Atlassian Full timeAbout the RoleWe are seeking a highly skilled Strategic Customer Success Manager to join our team at Atlassian. As a key member of our customer success organization, you will be responsible for driving customer value realization and ensuring the successful adoption and expansion of our solutions.Key Responsibilities:Develop and execute customer success plans...
-
Strategic Customer Success Professional
2 weeks ago
Sydney, New South Wales, Australia Dynatrace Full timeJob DescriptionWe aim to revolutionize the traditional post-sales customer journey, and we need your help. As a Strategic Customer Success Manager, you will be at the core of this approach, responsible for ensuring our largest, most complex customers realize the value of their Dynatrace investment.To excel in this role, you will need to be a seasoned...
-
Strategic ANZ Customer Success Director
3 days ago
Sydney, New South Wales, Australia Okta, Inc. Full timeAbout the RoleWe are seeking a seasoned leader to helm our ANZ Customer Success team, driving strategic partnerships and growth with our customers.As a Director of Customer Success ANZ, you will leverage your expertise in Identity and Access Management (IAM) and Security to build strong relationships with our ANZ-based clients, ensuring their success with...
-
Customer Success Manager
3 weeks ago
Sydney, New South Wales, Australia Duck Creek Technologies Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Duck Creek Technologies. As a Customer Success Manager, you will be responsible for managing and developing multiple medium/large Duck Creek OnDemand and OnPrem accounts. You will act as the primary contact and trusted advisor for your customers, providing an interface...
-
Customer Success Manager
3 weeks ago
Sydney, New South Wales, Australia Duck Creek Technologies Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Duck Creek Technologies. As a Customer Success Manager, you will be responsible for managing and developing multiple medium/large Duck Creek OnDemand and OnPrem accounts. You will act as the primary contact and trusted advisor for your customers, providing an interface...
Strategic Customer Success Manager
2 months ago
About the Role
We're on a mission to revolutionize the post-sales customer journey at Dynatrace. As a Strategic Customer Success Manager, you'll be at the forefront of this initiative, ensuring our largest and most complex customers realize the value of their investment. Your primary responsibility will be to drive renewals and account growth, navigating enterprise organizations and collaborating with our Champions and account teams to achieve timely renewals.
Key Responsibilities
- Be the trusted advisor and primary point of contact for Strategic Organizations across VIC and WA, engaging proactively with various teams on a regular basis.
- Leverage your expertise to increase adoption and utilization of Dynatrace capabilities.
- Demonstrate product features beyond core functionalities to help customers achieve specific business results and maximum value from the product.
- Identify opportunities from assigned clients, including upselling and cross-selling of related services and discovery of additional use cases.
- Be accountable for client renewal and retention results.
- Ensure deployment and utilization best practices are implemented and understood, collaborating with partners and internal consulting functions to drive timely results.
- Handle escalations and coordinate across functional areas of Dynatrace to ensure flawless delivery.
Requirements
- 7+ years of progressive experience in managing complex SaaS customers.
- Ability to quickly develop strong relationships with users, commercial partners, and internal communities, driving outcomes.
- Excellent verbal, written, and interpersonal communication skills in English; any additional APAC language is a bonus.
- Experience working with execs in client environments, as well as with procurement and business owners.
- Highly motivated, energetic, and committed to getting results.
- Comfort with a fast-paced, dynamic environment, with past exposure to high-growth and/or globally distributed companies valuable.
- Sales methodology certification desirable.
- Business acumen and commercial outlook, with a conceptual understanding of IT operations processes and best practices.
- Technical understanding of cloud concepts and application performance technology, and specific use cases for AWS/GCP/Azure.
- Understanding of APM marketplace and Dynatrace key strengths.
