Health Insurance Customer Value Specialist

12 hours ago


Toowoomba City, Australia Bupa Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Health Insurance Customer Value Specialist in Toowoomba. This part-time permanent position involves working 25 hours per week, with the first 4-6 weeks dedicated to full-time training.

Job Description

This is not a conventional retail store opportunity. You'll be surrounded by supportive colleagues and managers who give you the trust and time to interact with customers to deliver health solutions and claim resolutions that are meaningful to them.

  • Provide individual recommendations of the most suitable health and wellbeing products based on the customer's needs, showcasing the value and benefits of these products for easy decision making.
  • Work within the wider community to develop business and community-based relationships that promote the Bupa brand and products and the acquisition of new members.
  • Take a 'customer first' approach to ensure the customers understand the full value of their health insurance product and provide solutions to any identified concerns or needs.
  • Educate members on all the benefits they can access.

This role is ideal for someone who loves sales and connecting with customers and would like to help them get the best possible value and benefits from their Bupa Health Insurance.

Key Responsibilities

As a Health Insurance Customer Value Specialist, your key responsibilities will include:

  • Assisting existing Bupa members in their day-to-day transactions.
  • Ensuring customers understand the full value of their health insurance product.
  • Providing solutions to any identified concerns or needs.
  • Educating members on all the benefits they can access.
Benefits

Bupa offers a competitive salary package, including an estimated annual salary of $60,000 - $80,000, depending on experience. Additionally, you'll have access to comprehensive training and development opportunities, including classroom training, e-Learning, and on-the-floor product knowledge training.

We believe in giving you room to grow and supporting you to excel in your role. Our Store Managers are dedicated to providing guidance and support to ensure your success.

About Us

Bupa is an equal opportunity employer committed to ensuring equality in recruitment, development, retention, and promotion of staff. We encourage people from all backgrounds to apply.



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