Dispute Resolution Specialist
20 hours ago
We are seeking a highly skilled Dispute Resolution Specialist to join our team at Allianz Popular SL. As a key member of our team, you will be responsible for conducting reviews of disputes to ensure technically sound decisions.
Key Responsibilities:- Conduct reviews of disputes to ensure technically sound decisions
- Provide a strategy on how to best progress the dispute
- Engage with employers, the Workplace Injury Commission (WIC), and employee representatives to facilitate early resolution of disputes
- Represent Allianz at conciliation conferences in accordance with Work Safe and AAL policies and procedures
- Ensure dispute resolution practices are in accordance with the requirements of Allianz/Work Safe licence agreement
- Update systems with initial reviews, pre-conciliation reviews, and outcomes within set timeframes
- Provide superior customer service to all parties
- Minimum of 2 years' experience as a Technical Manager, Eligibility Officer, or Senior Case Manager
- Experience in the workers compensation scheme, particularly Case Management, Eligibility, and/or Technical Management
- Tertiary qualification in Law (desirable but not essential)
- Strong working knowledge of the Workplace Injury Rehabilitation and Compensation Act 2013 and the Work Cover scheme
- Strong organisational, stakeholder management, interpersonal, and communication skills
- Excellent attention to detail and time management skills
We offer a structured learning and induction program, ongoing coaching from your manager, access to hundreds of courses through LinkedIn Learning, and investment in external study and training.
We value talent from all backgrounds, experiences, and ways of working. If you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role, please advise us.
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