Sales and Customer Experience Associate

5 days ago

Essendon Fields, Australia Pottery Barn Full time
Job Summary

We are seeking a Sales and Customer Experience Associate to join our team in Essendon Fields, Melbourne. As a Sales and Customer Experience Associate, you will be responsible for delivering exceptional customer service, building strong relationships with clients, and driving sales growth.

About the Role

This is a permanent part-time role of 30 hours per week with a fixed four-week rotating schedule. The ideal candidate will have retail sales experience, ideally in specialty retail and/or homewares, with strong client relationship skills. They will also have a passion for homewares and/or food, be able to connect with customers through service and selling, and love to sell and meet targets.

Key Responsibilities
  • Provide sincere, friendly, and energetic customer service by exemplifying excellent customer service standards.
  • Welcome customers warmly and assist them with special services including gift wrapping, gift registry, locating merchandise, special orders, back orders, deliveries, and furniture orders.
  • Efficiently and accurately perform register transactions (sales, returns, and exchanges).
  • Maintain and demonstrate knowledge of our products, features, benefits, current sales, and promotions.
  • Utilize effective selling techniques to build multiple sales and increase productivity.
  • Achieve established sales and contest goals.
  • Assist in the implementation and maintenance of visual merchandise presentation, signage, and lighting.
  • Uphold store and stockroom maintenance and cleanliness standards.
Physical Requirements
  • Ability to be mobile in the store and back-of-house areas, including standing for long periods.
  • Ability to climb ladders and use other equipment in line with safety standards.
  • Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques.
Benefits
  • Competitive salary: $45,000 - $60,000 per year.
  • Generous discount on all Williams Sonoma Inc. brands.
  • Promotion opportunities within the company.
  • Training and development opportunities.
  • A smart and experienced leadership team that is open to fresh ideas.

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