Sales Associate Key Holder
4 weeks ago
We are seeking a Senior Sales Associate (Key Holder) to deliver exceptional customer experiences in our fast-paced, specialty retail environment. This is a permanent, part-time position, offering 40 hours per fortnight with a fixed two-week rotating roster. The ideal candidate will be available to work weekends.
Key Responsibilities:
- Develop engaging experiences for customers by sharing expertise on enhancing their homes.
- Drive sales through strategic merchandising and lead weekly promotional and visual changes.
- Ensure the store meets visual, replenishment, cleanliness, safety, and back-of-house standards.
- Provide operational support to the store management team by performing opening and closing routines, register functions, and back-office procedures.
- Meet personal targets and supervise and coach the team to deliver world-class service and achieve team goals.
- Utilize effective selling techniques and provide in-depth product knowledge.
- Create and ensure a positive environment where all associates are treated fairly and with dignity, in accordance with our People-First Philosophy.
Requirements:
- Retail sales experience, ideally in visual merchandising, specialty retail, and/or homewares.
- Customer service experience.
- Experience in managing others or looking to step into a leadership role.
- Passion for homewares and design.
- Ability to sell and meet/exceed targets.
- Succeed in a team environment but can also work independently and manage own time.
- Thrive in an entrepreneurial environment and constantly look for ways to upsell and cross-sell.
- Enjoy engaging with customers, discovering their story, style, and lifestyle to connect them to the right products.
- Ability to convert customers and capture emails through engaging store and community events.
- Effective communication, organisation, and leadership skills.
- Ability to coach team members to succeed in meeting targets.
Physical Requirements:
- Ability to be mobile in the store and back-of-house areas, including standing for long periods.
- Ability to climb ladders and use other equipment in line with safety standards.
- Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques.
Why You'll Love Working Here:
- We're a successful, fast-growing, data-driven company with an entrepreneurial vibe.
- We offer competitive salaries and a generous discount on all Williams Sonoma Inc. brands.
- We love to promote internally and offer many development opportunities through training, coaching, and cross-brand and cross-function career moves.
- We're passionate about where we've come from, but we're pushing forward, redefining retail for the next generation.
- We live and breathe client experience.
- We have a smart, experienced leadership team that is open to fresh ideas.
- We believe in autonomy and reward you for taking initiative.
- We get to be creative daily, and we have fun.
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