Sales Associate Key Holder

2 weeks ago

Essendon Fields, Australia Pottery Barn Full time

We are seeking a Senior Sales Associate (Key Holder) to deliver exceptional customer experiences in our fast-paced, specialty retail environment. This is a permanent, part-time position, offering 40 hours per fortnight with a fixed two-week rotating roster. The ideal candidate will be available to work weekends.

Key Responsibilities:

  • Develop engaging experiences for customers by sharing expertise on enhancing their homes.
  • Drive sales through strategic merchandising and lead weekly promotional and visual changes.
  • Ensure the store meets visual, replenishment, cleanliness, safety, and back-of-house standards.
  • Provide operational support to the store management team by performing opening and closing routines, register functions, and back-office procedures.
  • Meet personal targets and supervise and coach the team to deliver world-class service and achieve team goals.
  • Utilize effective selling techniques and provide in-depth product knowledge.
  • Create and ensure a positive environment where all associates are treated fairly and with dignity, in accordance with our People-First Philosophy.

Requirements:

  • Retail sales experience, ideally in visual merchandising, specialty retail, and/or homewares.
  • Customer service experience.
  • Experience in managing others or looking to step into a leadership role.
  • Passion for homewares and design.
  • Ability to sell and meet/exceed targets.
  • Succeed in a team environment but can also work independently and manage own time.
  • Thrive in an entrepreneurial environment and constantly look for ways to upsell and cross-sell.
  • Enjoy engaging with customers, discovering their story, style, and lifestyle to connect them to the right products.
  • Ability to convert customers and capture emails through engaging store and community events.
  • Effective communication, organisation, and leadership skills.
  • Ability to coach team members to succeed in meeting targets.

Physical Requirements:

  • Ability to be mobile in the store and back-of-house areas, including standing for long periods.
  • Ability to climb ladders and use other equipment in line with safety standards.
  • Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques.

Why You'll Love Working Here:

  • We're a successful, fast-growing, data-driven company with an entrepreneurial vibe.
  • We offer competitive salaries and a generous discount on all Williams Sonoma Inc. brands.
  • We love to promote internally and offer many development opportunities through training, coaching, and cross-brand and cross-function career moves.
  • We're passionate about where we've come from, but we're pushing forward, redefining retail for the next generation.
  • We live and breathe client experience.
  • We have a smart, experienced leadership team that is open to fresh ideas.
  • We believe in autonomy and reward you for taking initiative.
  • We get to be creative daily, and we have fun.

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