Strategic Product Leader

3 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000
Product Management Role

We are seeking an experienced Product Manager to join our Customer Remediation Team. This is a unique opportunity to work with our team to deliver exceptional customer outcomes and drive business growth.

The ideal candidate will have excellent written and verbal communication skills, strong stakeholder management skills, and experience in project planning in an Agile environment. They will also possess strong analytical and problem-solving ability with keen attention to detail, as well as experience understanding and analysing complex issues.

Key Responsibilities
  • Owning and managing remediation incidents and projects from start to finish, while also overseeing project timelines and ensuring delivery in line with milestones.
  • Defining and documenting key business requirements by examining the problem, facilitating stakeholder workshops and researching and resolving issues.
  • Working closely with data analysts to explore and understand key data points used towards the quantification of the remediation projects scope.
  • Building strong relationships with subject matter experts, including partners from Risk and Product Teams to assess problems and propose potential solutions.
  • Managing / governing key project documentation such as Business Requirements Documents, Communication Strategies, and Legal and Compliance approvals.
  • Liaising with test analysts, change managers and operations teams to ensure successful execution.
Requirements
  • Excellent written and verbal communication skills
  • Strong stakeholder management skills
  • Project planning in an Agile environment
  • Demonstrated analysis experience (experience in retail banking products advantageous)
  • Strong values and passion for doing what's right for our customers to deliver on our purpose
  • Strong analytical and problem-solving ability with keen attention to detail
  • Experience understanding and analysing complex issues
  • Proven ability to lead initiatives
  • Experience within Banking & Financial Services industry - highly regarded
  • Tertiary qualification in a Business / Commerce Degree Preferred
Benefits

This role offers the opportunity to make a real impact on customer outcomes and drive business growth. The ideal candidate will be passionate about delivering exceptional customer experiences and working collaboratively with stakeholders to achieve business objectives.

Why this Role?

This is an exciting opportunity to work in a dynamic and fast-paced environment. The successful candidate will have the chance to develop their skills and expertise in product management, while contributing to the success of our Customer Remediation Team.

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