Customer Service Excellence Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomer Full time $48,058 - $97,120

**Job Role Summary**

We are seeking a highly skilled professional to provide exceptional customer service and support business processes.

**Key Responsibilities**

  • Provide insights on customer trends and business operations to inform improvement strategies.
  • Compile and analyze data for regular call centre reporting.
  • Contribute to daily business operations by assisting with administrative tasks.
  • Apply learnings from coaching and training to enhance team performance.

**Required Skills & Qualifications**

  • Proven customer service experience with direct interaction.
  • Strong organisational skills and effective time management.
  • Proficiency in using computerised databases and reporting tools.
  • Excellent Microsoft Office skills.

**Benefits Package**

  • A competitive salary and benefits package.
  • Ongoing professional development opportunities.
  • A supportive and dynamic work environment.

**What You'll Enjoy**

This is a full-time, permanent role that requires adaptability and flexibility. The ideal candidate will be able to thrive in a fast-paced environment and contribute to a collaborative team.

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