Customer Experience Representative

1 day ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $60,000 - $72,000

Job Title: Customer Experience Representative

About the Role

We are seeking a skilled and customer-focused professional to join our team as a Customer Experience Representative.

This is a full-time opportunity that requires delivering high-quality service while applying strong problem-solving skills.

Key Responsibilities:
  • Delivering Exceptional Customer Service: You will be responsible for assisting customers with retail and transactional banking enquiries over the phone, ensuring every interaction meets our high standards.
  • Processing Inbound Transactions: You will process inbound transactions accurately and efficiently, adhering to banking policies and procedures.
  • Opportunity Identification: You will identify opportunities to educate and assist customers with financial products and services, helping them achieve their goals.
  • Maintenance of Compliance: You will maintain compliance with relevant legislation and banking standards, ensuring our high level of service is maintained at all times.
  • Professional Enquiry Management: You will manage enquiries with professionalism, care, and attention to detail, providing a positive experience for every customer.
Requirements and Qualifications

To succeed in this role, you should possess recent contact centre experience or a background in finance/banking/insurance, coupled with excellent customer service skills.

The following skills are highly desirable:

  • Excellent Communication Skills: Proven ability to provide clear and concise communication, both written and verbal.
  • Relationship Building: Confidence in building relationships and managing varied customer needs, ensuring every interaction is tailored to their requirements.
  • Attention to Detail: High attention to detail with strong computer skills, allowing you to navigate complex systems with ease.
  • Resilience: Resilience and the ability to work effectively under pressure, maintaining a high level of performance even in challenging situations.
  • Innovation: A genuine interest in building a long-term career in financial services, driving innovation and growth within the organisation.
Benefits and Culture

We offer a supportive and inclusive team culture, along with a structured training program that fosters ongoing learning and development opportunities.

You will have flexible working options, competitive salary and benefits, recognition for innovation and values, and the opportunity to work in an inclusive and diverse workforce that reflects the community.

About You

We are looking for someone who is passionate about delivering exceptional customer experiences and has a drive to succeed in a dynamic environment.

If you are a motivated and customer-focused individual with a passion for financial services, we encourage you to apply for this exciting opportunity.

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