Customer Experience Representative

3 weeks ago


Melbourne, Victoria, Australia Buscojobs Full time
ICT Customer Support Officer

Moorabbin, Victoria — Mansys Pty Ltd


Posted 5 days ago


Job Description

ICT Support Technician (Customer Support)


We are Mansys Pty Ltd, recruitment consultants. Our client, Prolim Technologies, based out of Moorabbin (VIC), is actively looking for an ICT Support Technician (Customer Support) to join its team on a permanent full-time basis at Moorabbin. Prolim Technologies in Australia delivers end-to-end Product Lifecycle Management (PLM) and engineering solutions, including CAD/CAM/CAE tools such as SolidEdge, NX, Teamcenter, Simcenter, and IoT platforms. As a Siemens Expert Partner, they offer consulting, implementation, training, customization, and support to boost innovation, efficiency, and profitability for businesses across ANZ. They are seeking a dedicated and technically skilled ICT Support Technician (Customer Support) to join their dynamic team in Melbourne on a full-time basis. In this role, you will be providing essential support, education, and guidance in the deployment and maintenance of our clients\' computer infrastructure. You will be responsible for diagnosing and resolving technical problems, directly contributing to the clients\' engineering and product development success.


Main Responsibilities
  • Responding to inquiries and providing technical assistance and troubleshooting for PLM, CAM, and CAD software and hardware problems.
  • Providing support to clients for Siemens PLM solutions, ensuring timely resolution of user issues and minimal disruption to business operations.
  • Determining software and hardware requirements to provide effective solutions to client issues.
  • Diagnosing, identifying, and resolving system problems and user-reported issues related to software functionality, data access, and workflows to ensure minimal downtime.
  • Installing, downloading, and configuring PLM system infrastructure, including applications like Teamcenter and its integrations, ensuring efficient use of applications and equipment.
  • Developing and conducting user training sessions and creating clear technical documentation, such as procedural and operational guides, to support end-users.
  • Liaising with users and senior engineers to resolve complex technical issues, ensuring adherence to best practices and quality standards.

Must Have
  • A Bachelor's degree in a relevant field such as Mechanical Engineering or Information Technology

Skills Required
  • Proven expertise in PLM implementation and support, specifically with Siemens Teamcenter (including Rich Client, Active Workspace, BMIDE).
  • Strong proficiency in CAD software, particularly the Solid Edge Portfolio including NX Portfolio for Design (Modeling, Mold Wizard, etc.), and Rhino.
  • In-depth knowledge of PLM modules including Requirement Management, Change Management, BOM Management, and MCAD Integration; Technical skills including TCL, VB.NET, HTML.

Successful candidate will be on an annual salary of 80, ,000 Plus Bonus Plus Superannuation. Only shortlisted candidates will be contacted.


Be The First To Know

About the latest Customer experience representative Jobs in Melbourne


What other jobs are popular in this category?

Explore these high-demand roles to expand your search:


What Locations Can I Find These Jobs In?
#J-18808-Ljbffr

  • Melbourne, Victoria, Australia beBeeCustomer Full time $55,000 - $78,000

    Job Title: Customer Experience Representative">Role Description:">At our organization, we are dedicated to delivering exceptional customer experiences. As a Customer Experience Representative, you will play a vital role in providing high-quality service to our clients. Your primary responsibility will be to handle customer inquiries and resolve any issues...


  • Melbourne, Victoria, Australia BYD Australia & New Zealand Full time

    Join to apply for the Customer Experience Representative role at BYD Australia & New Zealand.Ready to make an impact in the automotive industry?We're looking for a passionate and dedicated Customer Experience Representative to join our team and help us deliver exceptional service to every customer.As a Customer Experience Representative, you'll be the first...


  • Melbourne, Victoria, Australia BYD Australia & New Zealand Full time

    Join to apply for the Customer Experience Representative role at BYD Australia & New Zealand.Ready to make an impact in the automotive industry?We're looking for a passionate and dedicated Customer Experience Representative to join our team and help us deliver exceptional service to every customer.As a Customer Experience Representative, you'll be the first...


  • Melbourne, Victoria, Australia Byd Australia Full time

    **OVERVIEW**:Ready to make an impact in the automotive industry?We're looking for a passionate and dedicated Customer Experience Representative to join our team and help us deliver exceptional service to every customer.As a Customer Experience Representative, you'll be the first point of contact for our customers — responding to inquiries, resolving...


  • Melbourne, Victoria, Australia Sirius People Full time

    About the Company:We are representing a company in the FMCG industry who are seeking anexceptional Customer Experience Representative to provide a great service to their customers at both the state and national levels. The team is driven by a commitment to excellence, a passion for customer satisfaction, and a collaborative approach to achieving our...


  • Melbourne, Victoria, Australia beBeeCustomerService Full time $58,000 - $82,000

    Customer Experience RepresentativeWe are seeking a dedicated and customer-focused individual to create memorable experiences for our customers.This role requires a strong service mindset and the ability to work in a fast-paced retail environment. Key responsibilities include providing exceptional customer service, resolving customer complaints, and achieving...


  • Melbourne, Victoria, Australia beBeeCustomerService Full time $40,000 - $80,000

    Customer Service Representative Job OverviewWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team.This role involves providing exceptional customer service, handling inquiries, and resolving issues in a professional manner.Key Responsibilities:Respond to customer inquiries via phone and email, provide...


  • Melbourne, Victoria, Australia Alpha Car Hire Limited Full time

    Alpha Car Hire is one of Australia's leading independent car hire providers, delivering affordable, reliable, and customer-first rental solutions. We're a fast-growing company dedicated to providing exceptional experiences for our customers.The Customer Experience Representative is an important role within our operations as they are the front facing and main...


  • Melbourne, Victoria, Australia Alpha Car Hire Limited Full time

    Alpha Car Hire is one of Australia's leading independent car hire providers, delivering affordable, reliable, and customer-first rental solutions. We're a fast-growing company dedicated to providing exceptional experiences for our customers.The Customer Experience Representative is an important role within our operations as they are the front facing and main...


  • Melbourne, Victoria, Australia beBeeCustomerService Full time $43,918 - $61,624

    Are you a customer service professional looking for a challenging role in retail?We are seeking an energetic and resilient individual to join our team as a customer experience representative.This part-time opportunity offers 20-30 hours of work per week, Monday to Sunday, with some rostered weekend shifts. You will be working on a variety of tasks including...