
Technical Service Leadership Position
5 days ago
Job Overview:
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- The role of Service Desk Team Lead is to provide strategic leadership and technical expertise to the Service Desk team, ensuring seamless level 1 and 2 technical support to all staff.">
- This is a hands-on technical role that involves driving the Service Desk team to ensure BAU operations are managed and kept on track.">
- Responsibilities include monitoring and providing reporting on the performance of the Service Desk in terms of call resolutions and customer experience, as well as managing and developing the ServiceNow knowledge base for end-user documentation and internal technical resources.">
Requirements:
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- Tertiary qualifications in Business Information Systems or similar experience will be highly regarded.">
- Minimum 5 years' IT support experience, with at least 1 year in a leadership or supervisory role.">
- Previous experience within a retail, hospitality or customer service environment required.">
- Experience in supporting Windows environments (Desktop & Server).">
- Previous experience with ServiceNow, Connect Wise manage, IT Glue or Jira documentation systems required.">
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