Service Delivery Manager

3 days ago

Canberra, ACT, Australia Peoplebank Full time

Location:
- Canberra- Job Type:
- Contract- Posted:
- about 6 hours ago- Contact:
- Archna Singh- Discipline:
- Executive IT
- Reference:
- 255949**About the Role**

The client requires a Service Delivery Manager to provide effective delivery and sustainment of various cyber projects.

**Indicative duties include, but are not limited to**:

- Collaborate with business and service providers to develop and document strategic improvements for the provision of IT services
- Define, develop and maintain a set of artefacts for the implementation of IT strategy aligned service management policies and standards
- Establish and maintain effective relationships with internal and external service providers, negotiating and clarifying responsibilities, and addressing issues raised
- Work with project managers, service providers and business representatives to smoothly transition new services into operation ensuring business objectives are met
- Develop a reporting framework to measure service performance against service level agreements and service level objectives. Manage service providers and improvement activities required to meet KPIs and SLAs
- Collate a service delivery risks and issues register documenting mitigation and improvement strategies to maintain or improve services provided

**Essential criteria**
- Experience developing a service strategy and design for the implementation of a Multi-Source Integrated (MSI) approach to service management for programs of work, including transition to operational activities into the MSI approach.
- Experience identifying, monitoring and managing relationships with internal and external service providers.
- Experience developing and controlling change management processes for complex systems, including risk assessment and risk mitigation strategies.
- Experience developing service-level agreements to support the MSI approach, including capturing and reporting performance metrics.
- Experience developing and maintaining service catalog and service performance reporting framework to provide input for delivery.
- Experience establishing Service Integration and Management (SIAM) model.
- Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._

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