Service Delivery Manager

ENABLING A SMARTER FUTURE

At xAmplify, we're not just another technology company—we are shaping Australia's future by driving intelligent automation and human-centred technology services to deliver real impact.

As Australia's leading Integrator of Artificial Intelligence and Automation services, we specialise in smart people, smart processes, and smart technology to enable businesses on their digital transformation journey. Our mission is bold: to lead Australia's digital evolution by accelerating the safe and secure adoption of AI and Automation.

We don't pretend to do everything. Instead, we partner with the world's largest and most innovative technology companies, aggregating cutting-edge solutions to transform businesses, industries, and government services.

We are enablers. What's ours is yours, so check us out online at

OUR ROLE

As a member of our Managed Services team, you will be a key member of managing the successful delivery of our Agile Managed Services to our growing client base. This is a critical role essential to the client experience with xAmplify and you act as a key representative of the xAmplify culture and delivery capability. This will include but not be limited to:

• Oversee delivery and ensure service levels and key metrics are met

• Build relationships and rapport with key client stakeholders

• Actively monitor the performance of xAmplify delivery team

• Provide reporting in alignment with contractual obligations

• Provide a continuous improvement, innovation and optimisation mindset to the services

• Focus on enabling key business outcomes for our customers

• Act as primary contact and escalation point for the delivery of contracted services

LOCATION & HOURS

This role operates 100% on client site which is located in Canberra, ACT, therefore we are seeking candidates based in this location only. You will also need to have the flexibility to provide support coverage outside of normal business hours if required as this role will be part of an on-call roster.

KEY ELIGIBILITY

• As you will be working to a Federal Government client, we are seeking Australian Citizens who have an active NV1 or higher security clearance.

YOUR SKILLS & EXPERIENCE

At xAmplify, we look for individuals who thrive in dynamic, fast-paced environments and bring a passion for technology, problem-solving, and collaboration.

We value:

• Leadership ability – representing services delivery

• Operational experience in managed services

• Effective time, workload, and priority management

• Ability to manage the balance of customer outcomes, expectations against contracted services

• Strong verbal communication and presentation skills

• Strong written communication skills

• Strong analytical and problem-solving skills

• ITIL foundational certification

• Recent experience in the delivery of relevant IT managed services

• Experience delivering in an Agile methodology and framework

Work with Us?

In 2025, xAmplify was proudly recognised as a Great Place to Work, reflecting our dedication to fostering an exceptional workplace for our team. Getting AMP'D is our promise to you When you join us, you'll find a workplace designed to:

• Let you play to your strengths and grow professionally.

• Provide you with flexible working options, including hybrid arrangements, because we recognise the importance of putting you and your family first

• Support your wellbeing through our health and wellness program and a 24/7 Employee Assistance Program.

• Support your growing family via a paid parental leave program

• Provide access to exclusive benefits, retail discounts, and rewards through our partnership with Employment Hero.

A Commitment to Diversity and Inclusion

Diversity fuels innovation. At xAmplify, we welcome applications from all backgrounds, identities, and abilities.

Ready to be part of Australia's digital evolution?

Apply now or reach out at ***********

The future isn't just coming—we're creating it.

xAmplify is an advocate for diversity and inclusion, and welcomes applications from all irrespective of their gender, LGBTQI identity, ethnicity, religion, physical ability or age.