Strata Support Team Manager

1 week ago

Gold Coast, Queensland, Australia beBeeTeam Full time $90,000 - $125,000
Strata Support Team Leader Role

We are seeking a highly skilled and experienced professional to lead our Strata Support team.

The successful candidate will be responsible for managing the onboarding and offboarding process for clients' plans, ensuring a smooth transition for plans coming on board or leaving the organisation. The ability to lead and motivate people will be critical to success in this role.

  • Coordinate and manage the onboarding process for new plans, ensuring all necessary contracts and documentation are completed and transferred.
  • Collaborate with cross-functional teams to provide support and guidance and ensure a smooth transition for plans coming on board or leaving the organisation.
  • Manage the offboarding process for plans leaving the organisation, ensuring all necessary documentation and information is appropriately managed.
  • Continuously evaluate and improve the onboarding and offboarding processes to ensure they are efficient, effective, and aligned with best practices.
  • Provide support and guidance to the team during the onboarding and offboarding of plans, addressing any questions or concerns.
  • Support the team to troubleshoot and address any bottlenecks in the onboarding and offboarding processes and implement solutions to streamline and optimise the processes.
  • Ensure plan details and management agreement updates are actioned within SLA and accurately.
  • Manage the Section Reports process ensuring certificates and reports are accurate and provided within legislative timeframes.
  • Lead, coach, and mentor team members to ensure they are motivated, engaged, and performing their best.
  • Hold regular team huddles to bring people together and ensure the team is clear on its objectives.
  • Monitor and drive individual and team performance against key performance indicators (KPIs).
  • Prepare management reports on performance against KPIs.

Key Requirements
  • At least one year's previous experience as a team leader or manager in a similar role.
  • Excellent leadership skills, with the ability to motivate, coach, and develop team members.
  • Strong verbal and written communication skills, with the ability to convey information clearly and effectively.
  • Ability to analyse situations, identify problems, and implement effective solutions.
  • Ability to work under pressure, manage competing priorities, and meet deadlines.
  • Strong organisational skills, time-management skills, with attention to detail.
  • Knowledge (or ability to learn) of strata industry regulations, policies, and best practices.

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