Electrical Support Expert

1 month ago


Old Reynella, South Australia Voltex Electrical Full time
Unlock Your Potential as a Technical Support Specialist at Voltex Electrical

Are you an experienced electrician looking for a fresh challenge that leverages your skills in a new way? We're excited to offer a unique opportunity for a Technical Support Specialist to join our team at Voltex Electrical.

What You'll Do:

  • Manage our technical inbox with precision, ensuring every detail is handled and nothing falls through the cracks.
  • Use your solid IT skills to navigate and troubleshoot issues efficiently, providing speedy solutions to our customers.
  • Communicate with customers in a way that's both empathetic and confident, turning their frustration into satisfaction.
  • Stay cool under pressure, adapt quickly to new challenges, and prioritize tasks effectively.

Requirements:

  • Experience: At least 5 years as an electrical contractor in Australia or New Zealand, with a broad range of experience across multiple disciplines.
  • Organizational Skills: You're structured and detail-oriented, keeping everything in check, from the technical inbox to client briefs.
  • IT Skills: You're comfortable with technology, using tools like AI to research and problem-solve quickly and ensure customer questions are fed back to the product development team for future design iterations.
  • Communication: You've got excellent communication skills—empathetic, down-to-earth, and confident.
  • Coolness: You handle pressure with grace and can pivot quickly when priorities shift.
  • Learning Agility: You're a quick learner who can grasp new concepts and apply them on the fly.
  • Team Spirit: Your selfless attitude and genuine desire to help others shine through.

Benefits:

At Voltex Electrical, we're all about creating a supportive and exciting work environment. Here, your skills are valued, your achievements are celebrated, and your growth is encouraged. Plus, our exclusive GBS financial reward scheme makes sure your hard work doesn't go unnoticed. Join us and experience a workplace that matches your ambition and energy.



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