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Content Strategist

2 months ago

Canberra, ACT, Australia Randstad Australia Full time
About the Role

We are seeking a highly skilled Content Designer to join our team at Randstad Australia. As a Content Designer, you will play a critical role in creating engaging and informative content that guides users to self-serve across our newly created electoral systems.

Key Responsibilities
  • Develop and refine comprehensive content, including operational manuals, policy guides, and digital content, that is clear, cohesive, and compelling.
  • Employ user research, data insights, and service design methodologies to create content that aligns with user requirements and organizational objectives.
  • Collaborate with various departments and external entities to synchronize content strategies and ensure consistency across all communication channels.
  • Test and refine user-centric conversational flows to ensure seamless user experiences.
  • Contribute to interface language, iterate on copy, and participate in user research sessions to drive content excellence.
  • Develop content that enables users to successfully self-serve and complete digital and non-digital tasks, demystifying electoral processes and making them accessible to all Australians.
  • Evaluate the effectiveness of in-platform language and identify opportunities to improve feature adoption and reduce support inquiries.
  • Provide expert content strategy advice to colleagues, fostering a culture of excellence in communication and promoting best practices within the organization.
  • Contribute to the enhancement of content guidelines, workflows, and tools, driving continuous improvement and innovation.
Requirements
  • Ability to obtain a security clearance
  • Candidate must be an Australian citizen