Waste Management Specialist

4 weeks ago


Dandenong, Victoria, Australia JJ's Waste & Recycling Full time

Seeking an experienced Customer Service Officer to join our dynamic team in Dandenong South. As a key member of our operations, you will be responsible for delivering exceptional customer service and support to our commercial customers.

We are an essential services industry, offering stability and reliability to our customers. Our team prides itself on delivering outstanding customer service, and we're looking for someone who shares our passion for providing excellent service.

The successful candidate will have excellent communication skills, a willingness to learn quickly, and the ability to work effectively in a fast-paced environment. If you're a team player with a strong commitment to customer satisfaction, we'd love to hear from you.

About the Role:

  • Manage and efficiently action inbound customer calls and enquiries
  • Provide professional customer service to both internal and external customers
  • Ability to prioritise and perform duties in a fast paced and varied role
  • Data entry
  • High volume customer interaction
  • Answering telephones, responding to email and portal enquiries
  • Manage incoming and outgoing correspondence ensuring timely responses and appropriate follow up
  • Facilitate flow of information between sales, operations, administration and management
  • Able to multi-task and demonstrate an enthusiasm and determination to perform duties in a fast paced and varied role
  • Other duties as requested
  • Demonstrate the ability to build rapport and relationships with all stakeholders
  • Commit to JJ's Waste values and be willing to embrace workplace diversity
  • Be dedicated to achieving high standards of safety compliance
  • Well-developed people and relationship skills

About You:

  • Candidate should have previous experience in customer service and/or call centre roles
  • Excellent data entry skills and attention to detail
  • Able to work well within a team and autonomously
  • Previous experience in transport, logistics or service industry would be highly regarded
  • Dedicated and reliable individual who is passionate about delivering exceptional customer service

Benefits:

  • $55,000 - $65,000 per annum (dependent on experience)
  • Sign-on bonus
  • Competitive remuneration package
  • Ongoing training and development opportunities
  • Health fund discounts
  • Salary sacrificing and novated leasing options
  • Discounts at over 100 retailers (including groceries and fuel)
  • Car servicing, parts and accessories discounts - plus new car discounts

Apply now by submitting your resume and cover letter.



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