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Senior Hospitality Operations Manager

3 weeks ago

Isaac Regional, Australia beBeeLeadership Full time $90,000 - $120,000

Key Role in Leadership Team

A pivotal role exists for an inspirational and developmental leader to oversee department teams. The primary objective is to deliver exceptional hospitality services, ensuring customer and employee satisfaction while achieving business targets.

Leadership Responsibilities

As a key member of the leadership team, you will be responsible for:

  • Lead and motivate staff
  • Develop efficient roles, rosters, and staffing structures
  • Collaborate on recruitment and retention strategies
  • Set and measure objectives and KPIs
  • Implement training programs
  • Manage disciplinary matters fairly
  • Foster a values-based culture and ensure excellent communication
  • Promote safety and provide high-standard accommodation for staff
Customer Service Focus

Deliver exceptional customer service by:

  • Providing quality services adhering to standards
  • Implementing client agreements
  • Seeking improvements in products and services
  • Continuously improving customer satisfaction and maintaining safety
Operational Excellence

Maintain operational excellence by:

  • Implementing health, safety, quality, and environmental standards
  • Maintaining relevant accreditations
  • Improving processes using business efficiency tools
  • Ensuring efficient IT system use
  • Fostering innovation and creativity
  • Maintaining and protecting Village assets
  • Developing and managing budgets
  • Achieving business targets
  • Providing financial reports and reviewing profit and loss accounts
  • Adhering to financial policies and procedures
Benefits and Opportunities

This role offers career advancement opportunities, including:

  • Career progression by taking on leadership responsibilities
  • Flights, food, and accommodation provided
  • Access to on-site recreational facilities
  • Wellbeing and employee programs
  • Strong operational leadership and support
Requirements

To be successful in this role, you will require:

  • Relevant work experience in a managerial capacity
  • Familiarity with quality standards
  • Relevant tertiary qualifications in a business or hospitality discipline
  • Strong financial acumen
  • Remote work experience
  • Current Driver's Licence
About Us

We are a global provider of workforce accommodation services, operating across Australia and globally. Our national footprint spans over 10,000 rooms, with a commitment to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in.