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ICT Infrastructure Technical Specialist

3 weeks ago

Melbourne, Victoria, Australia beBeePLM Full time $80,000 - $90,000
Job Title: ICT Support Technician

We are seeking an experienced professional to provide technical support and education in deploying and maintaining computer infrastructure. In this role, you will be responsible for providing essential guidance, assistance, and troubleshooting services to clients.

Main Responsibilities:
  • Responding to inquiries and providing technical assistance and troubleshooting for software and hardware issues related to PLM, CAM, and CAD systems.
  • Supporting clients with Siemens PLM solutions and ensuring timely resolution of user issues with minimal disruption.
  • Determining software and hardware requirements to provide effective solutions.
  • Diagnosing and resolving system problems and user-reported issues related to software functionality, data access, and workflows.
  • Installing and configuring PLM system infrastructure, including applications like Teamcenter and its integrations.
  • Developing and conducting user training sessions and creating technical documentation to support end-users.
  • Liaising with users and senior engineers to resolve complex technical issues and ensure adherence to best practices and quality standards.
Required Skills and Qualifications:
  • Bachelor's degree in Mechanical Engineering, Information Technology, or a related field.
  • Demonstrated experience of at least X years in PLM software support roles.