Operational Foundations Specialist
3 days ago
The primary objective of this role is to provide exceptional customer service by handling reservation inquiries and bookings for the hotel.
Key Responsibilities:- Establishing Standard Operating Procedures (SOPs) for the reservations function.
- Overseeing all aspects of reservations management across various segments (FIT, OTAs, GDS, Group Block).
- Ensuring accuracy, policy compliance, and optimal revenue performance.
As a key member of the pre-opening team, you will play a vital role in setting up operational foundations and ways of working for the Reservations Function. You will work closely with the Front Office Manager to deliver trainings and promote a collaborative workplace culture. Additionally, you will assist in getting the hotel ready to welcome guests, from guest rooms and public areas to technology and more.
Requirements:- Previous experience in Hotel Reservations at Manager capacity or minimum 1 year at Supervisor level.
- Computer savvy with ability to adapt to various systems.
- Fluent in professional English, both spoken and written.
We offer impressive accommodation discounts, some of the best training in the business, and a competitive compensation package. At IHG Hotels & Resorts, we provide equal employment opportunities and promote a culture of trust, support, and acceptance.
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