Operational Foundations Specialist

3 days ago


Melbourne, Victoria, Australia beBeeReservation Full time $65,000 - $85,000
Hotel Reservations Manager Role

The primary objective of this role is to provide exceptional customer service by handling reservation inquiries and bookings for the hotel.

Key Responsibilities:
  • Establishing Standard Operating Procedures (SOPs) for the reservations function.
  • Overseeing all aspects of reservations management across various segments (FIT, OTAs, GDS, Group Block).
  • Ensuring accuracy, policy compliance, and optimal revenue performance.

As a key member of the pre-opening team, you will play a vital role in setting up operational foundations and ways of working for the Reservations Function. You will work closely with the Front Office Manager to deliver trainings and promote a collaborative workplace culture. Additionally, you will assist in getting the hotel ready to welcome guests, from guest rooms and public areas to technology and more.

Requirements:
  • Previous experience in Hotel Reservations at Manager capacity or minimum 1 year at Supervisor level.
  • Computer savvy with ability to adapt to various systems.
  • Fluent in professional English, both spoken and written.

We offer impressive accommodation discounts, some of the best training in the business, and a competitive compensation package. At IHG Hotels & Resorts, we provide equal employment opportunities and promote a culture of trust, support, and acceptance.



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