Customer Service Representative

5 days ago


Bedford Park, South Australia Randstad Full time
Customer Service Role at Randstad

Randstad is seeking a skilled Customer Service professional to join their team at Bedford Park. As a key member of the Contact Centre team, you will be responsible for delivering exceptional customer experiences and resolving customer inquiries in a timely and professional manner.

The ideal candidate will possess a strong background in handling difficult calls and customers, with a high level of empathy and resilience. They will also have a proven track record of providing excellent customer service, with a focus on dispute resolution and customer satisfaction.

Key responsibilities will include:

  • Managing customer inquiries and resolving issues in a timely and professional manner
  • Providing empathetic and professional support to customers experiencing financial hardship
  • Working collaboratively with the team to develop and implement solutions to improve customer experience
  • Contributing to the development of the Contact Centre team and providing coaching and guidance to colleagues

Benefits of this role include:

  • Competitive pay rate of $37.66
  • Full-time hours provided, with a casual 9-month assignment with the potential to transition to permanent
  • Opportunity to work with a leading banking institution and contribute to the development of their Contact Centre team
  • Multiple exciting benefits and discounts

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.



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