Customer Service Liaison

3 weeks ago


Belconnen, ACT, Australia Capital Region Community Services Ltd Full time

About Us

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Capital Region Community Services (CRCS) is a leading provider of high-quality, integrated programs and services to individuals, families, children, and young people in the Belconnen region. Our mission is to empower self-determination and reduce social isolation through collaborative partnerships with community members, organizations, and businesses.

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Job Summary

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We are seeking an experienced Customer Service Liaison to join our team at CRCS. This is a part-time (30.4 hours per week) ongoing position based in Chandler Street, Belconnen. The successful candidate will provide high-level customer service and support participants to understand information provided to them, including prices, fees, charges, agreements, terms related to their rights and responsibilities, and the care and services provided.

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Key Responsibilities

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  • Provide high-level customer service and support participants to understand information provided to them, including prices, fees, charges, agreements, terms related to their rights and responsibilities, and the care and services provided.">
  • Ensure that enrolments and attendance information is entered into Turnpoint in a timely manner.">
  • Provide high-level general office/administration support to the team.">
  • Ensure that facilitators report attendance information and update case notes immediately after sessions as required.">
  • Provide high-level general office/administration support to the team.">
  • Perform other duties and responsibilities mentioned in the Position Description.">
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Requirements

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  • Certificate III in administration or working towards a qualification or extensive work experience.">
  • Demonstrated prior customer service and administration experience.">
  • Ability to use Microsoft Applications especially Teams, Outlook, Word, and Excel.">
  • Current First Aid and CPR Certificate (or willingness to obtain).">
  • CRCS employees must hold a satisfactory Working with Vulnerable People registration and have this with them at all times whilst employed by CRCS.">
  • CRCS employees are required to undertake a National Criminal History Clearance by CRCS prior to commencing and every three years thereafter as a condition of employment.">
  • Current Driver's Licence and access to a registered, comprehensively insured motor vehicle for work-related purposes.">
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Benefits

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  • Discounted early education and care program services and gym membership.">
  • 15 days personal leave and 17.5% annual leave loading.">
  • Access to salary packaging up to $15,900 for living expenses and additional $2,650 for Meal and Entertainment allowance.">
  • Up to 3 additional leave days between Christmas and New Year.">
  • Genuine flexibility in working hours and location with support for office and/or remote working.">
  • Commitment to supporting your professional development.">
  • Access to our Employee Assistance Program.">
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Salary: AU$65,000 - AU$75,000 per annum

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Note: Salary range is negotiable depending on qualifications and experience.

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About the Role

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This role provides an opportunity to make a meaningful difference in the lives of individuals and families in the Belconnen region. As a Customer Service Liaison, you will be working closely with our team to provide high-quality services and support to our clients. If you are passionate about delivering exceptional customer service and making a positive impact, we encourage you to apply for this exciting opportunity.

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How to Apply

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Please submit your resume and a one-page cover letter detailing why you are the right candidate for this role. We welcome applications from all backgrounds and encourage diversity and inclusion in the workplace.



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