Customer Service Liaison
3 weeks ago
About Us
">Capital Region Community Services (CRCS) is a leading provider of high-quality, integrated programs and services to individuals, families, children, and young people in the Belconnen region. Our mission is to empower self-determination and reduce social isolation through collaborative partnerships with community members, organizations, and businesses.
">Job Summary
">We are seeking an experienced Customer Service Liaison to join our team at CRCS. This is a part-time (30.4 hours per week) ongoing position based in Chandler Street, Belconnen. The successful candidate will provide high-level customer service and support participants to understand information provided to them, including prices, fees, charges, agreements, terms related to their rights and responsibilities, and the care and services provided.
">Key Responsibilities
">- ">
- Provide high-level customer service and support participants to understand information provided to them, including prices, fees, charges, agreements, terms related to their rights and responsibilities, and the care and services provided.">
- Ensure that enrolments and attendance information is entered into Turnpoint in a timely manner.">
- Provide high-level general office/administration support to the team.">
- Ensure that facilitators report attendance information and update case notes immediately after sessions as required.">
- Provide high-level general office/administration support to the team.">
- Perform other duties and responsibilities mentioned in the Position Description.">
Requirements
">- ">
- Certificate III in administration or working towards a qualification or extensive work experience.">
- Demonstrated prior customer service and administration experience.">
- Ability to use Microsoft Applications especially Teams, Outlook, Word, and Excel.">
- Current First Aid and CPR Certificate (or willingness to obtain).">
- CRCS employees must hold a satisfactory Working with Vulnerable People registration and have this with them at all times whilst employed by CRCS.">
- CRCS employees are required to undertake a National Criminal History Clearance by CRCS prior to commencing and every three years thereafter as a condition of employment.">
- Current Driver's Licence and access to a registered, comprehensively insured motor vehicle for work-related purposes.">
Benefits
">- ">
- Discounted early education and care program services and gym membership.">
- 15 days personal leave and 17.5% annual leave loading.">
- Access to salary packaging up to $15,900 for living expenses and additional $2,650 for Meal and Entertainment allowance.">
- Up to 3 additional leave days between Christmas and New Year.">
- Genuine flexibility in working hours and location with support for office and/or remote working.">
- Commitment to supporting your professional development.">
- Access to our Employee Assistance Program.">
Salary: AU$65,000 - AU$75,000 per annum
">Note: Salary range is negotiable depending on qualifications and experience.
">About the Role
">This role provides an opportunity to make a meaningful difference in the lives of individuals and families in the Belconnen region. As a Customer Service Liaison, you will be working closely with our team to provide high-quality services and support to our clients. If you are passionate about delivering exceptional customer service and making a positive impact, we encourage you to apply for this exciting opportunity.
">How to Apply
">Please submit your resume and a one-page cover letter detailing why you are the right candidate for this role. We welcome applications from all backgrounds and encourage diversity and inclusion in the workplace.
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