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Merchant Experience Specialist
2 weeks ago
Job Title: Business Analyst
About the RoleThis is a unique opportunity to drive strategic product leadership and combine analytical expertise with business acumen to enhance merchant experiences and streamline payment operations.
Key Responsibilities- Lead product strategy and roadmap for payment processing solutions, ensuring seamless integration and scalability.
- Owning the product backlog and feature prioritization, you will work closely with development teams to deliver successful product launches.
- Transform merchant feedback into powerful solutions, driving innovation and growth.
- Track and optimize key performance metrics, providing data-driven insights to inform business decisions.
- Architect payment processing workflows that scale, ensuring high-volume transaction handling and minimizing downtime.
- Deliver detailed requirements for complex payment systems, collaborating with stakeholders to ensure timely and effective implementation.
- Analyze market trends and competitive landscape, identifying opportunities for growth and differentiation.
- Optimize merchant onboarding and payment experiences, enhancing customer satisfaction and loyalty.
- Ensure compliance with payment industry standards, maintaining the highest levels of security and integrity.
- A minimum of 5 years' experience in product management or business analysis, with a deep understanding of payment processing and merchant services.
- Strong background in PCI compliance and payment security, with a proven track record of launching successful financial products.
- Outstanding analytical and communication abilities, with excellent interpersonal and stakeholder management skills.
- The ability to develop your technical foundation in payment gateway and merchant portal expertise, SQL and data analysis capabilities, requirements management and process modeling skills, and API integrations and web services.
A competitive compensation package, professional growth in fintech, the opportunity to shape industry-leading products, and a collaborative, innovation-focused environment.
