Efficient Operations Specialist

4 hours ago

Perth, Western Australia beBeeTransporter Full time $80,000
Dispatch / Call Taker Job Description

Wilson Medic One is seeking enthusiastic and dedicated professionals to join our team as Dispatch/Call Takers. This role plays a crucial part in ensuring the smooth and efficient resourcing, scheduling, and logistical operations necessary for maintaining high service delivery standards.

The ideal candidate will possess strong communication skills, be able to work well under pressure, and demonstrate the ability to foster positive performance in team members. Key responsibilities include managing crews, handling customer calls, planning and dispatching bookings, and generating reports on customer complaints and queries.

This is an excellent opportunity for individuals who are passionate about delivering exceptional patient care and transportation services. If you are a motivated and detail-oriented individual with excellent analytical and problem-solving skills, we encourage you to apply.

  • Key Responsibilities:
  • Manage crews to ensure efficient patient movement, transport, and optimal clinical outcomes.
  • Handle customer calls and manage the booking process.
  • Plan and dispatch bookings to maximize resource efficiency.
  • Generate reports on customer complaints, queries, excessive delays, and other significant incidents.

Required Skills and Qualifications

  • Knowledge of Patient Transport Services advantageous.
  • Previous experience in a call centre or customer services environment ideal.
  • Skilled at fostering the best performance in team members.
  • Professional in representing Wilson Medic One to customers and key industry stakeholders.
  • Capable of directing resources and staff positively.

Benefits

  • Monetary compensation commensurate with experience and qualifications.
  • Opportunity for career growth and professional development.
  • Collaborative and dynamic work environment.

How to Apply

We invite interested candidates to submit their resumes summarizing their relevant experience and qualifications. We look forward to reviewing your application and discussing this exciting opportunity further.

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