
Local Community Support Specialist
1 week ago
Key Role Summary
As a member of our local community team, you will play a crucial part in connecting Medibank's products and services with the local area. You will work across multiple channels, including in-store, phone, community, and messaging platforms.
About the Job
This is an exciting opportunity to join a dynamic team that values customer-centricity and community engagement. Your primary responsibility will be to support customers across various touchpoints, providing accurate and timely solutions to their queries and concerns.
Responsibilities
• Deliver exceptional customer experiences through face-to-face interactions, phone calls, and digital communication channels.
• Collaborate with colleagues to achieve business objectives and provide seamless support to customers.
• Stay up-to-date with product knowledge and service offerings to ensure informed advice and recommendations.
• Participate in training and development programs to enhance skills and expertise.
• Work effectively within a geographically based, cross-functional team to build stronger community connections and trust.
About Us
We are committed to creating a workplace culture that values diversity, inclusivity, and employee well-being. Our purpose is
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