Transformative Employee Experience Expert

6 days ago

Melbourne, Victoria, Australia beBeeLeader Full time $107,200 - $155,400

At the heart of this opportunity lies the chance to transform employee experiences and drive operational efficiency.

This exciting role requires strategic leadership and vision to shape a positive employee experience, drive compliance, and enhance people systems and processes. As a leader in the People Services team, you will oversee our services ensuring every interaction reflects our commitment to service excellence and supports the broader People strategy.

Key Responsibilities:

  • Lead and develop a collaborative culture within the People Services team focused on service excellence and continuous improvement.
  • Implement and align the People Services strategy with organisational goals while evaluating operations for enhancement and optimisation.
  • Oversee the Helpdesk ensuring timely and accurate responses to employee inquiries and managing team performance through help desk metrics.
  • Ensure seamless onboarding and offboarding experiences and support industrial relations, employee relations, and enterprise bargaining strategies.
  • Collaborate with the People Systems team to optimise technology use, generate insightful reports, and leverage data to improve decision-making and people processes.

Requirements:

  • A tertiary qualification in Human Resources, Business Administration or equivalent experience.
  • Proven experience driving innovation and continuous improvement within a People & Culture function.
  • A strong understanding of industrial relations legislation and best practices with ability to maintain compliance.
  • Demonstrated leadership experience in people services and systems along with ability to build strong stakeholder relationships.
  • Creative problem-solving abilities and a strategic enterprise-wide perspective on improving people services.

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