Enterprise ESM Solution Architect

1 day ago


Canberra, ACT, Australia Randstad Full time
Job Overview

We are seeking an experienced Enterprise Service Management (ESM) Technical Specialist to lead the design, implementation, and maintenance of ESM solutions for our federal government client.

About the Role

This ESM Technical Specialist position requires a highly skilled professional who can develop and implement ESM solutions that align with business requirements and industry best practices. You will be responsible for integrating various enterprise systems and tools, ensuring optimal performance, security, and accessibility for all users.

  • You will be expected to develop and implement comprehensive documentation for ESM configurations, processes, and procedures, ensuring data consistency and quality across multiple systems.
  • Work collaboratively with other IT teams to integrate the ESM platform with other enterprise systems and tools, ensuring scalability and adaptability as the organisation grows.
Key Responsibilities

The successful candidate will have:

  • A minimum of 1-2 years of experience in ESM or IT service management roles, with a strong understanding of industry best practices.
  • Proficiency in ESM tools such as ServiceNow, BMC Helix, Jira Cloud, Cherwell, and other relevant products. Familiarity with scripting languages (e.g., JavaScript, Python) and the ITIL framework.
  • Strong problem-solving abilities, excellent communication skills, and the ability to work collaboratively in a team environment.
Requirements

We offer a competitive salary of $80,000 - $110,000 per year, depending on your level of experience. This is a fantastic opportunity to work with a leading recruitment agency in the IT sector, with opportunities for career growth and development.

What We Offer

At Randstad Digital, we actively encourage applications from Aboriginal and Torres Strait Islander people and are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. If you are a motivated and experienced professional looking for a new challenge, please apply now



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