Client Support Specialist

2 days ago

Wollongong, New South Wales, Australia beBeeSolution Full time $52,000 - $88,000
Client Support Specialist

We are seeking dedicated and client-focused professionals to join our Frontline Operations group in various roles. As a Client Support Specialist, you will be responsible for assisting clients through multiple channels to help them meet their taxation, superannuation, and registration obligations.

Key duties include:

  • Assisting clients via phone, web chat, email, paper, and online portals
  • Providing tailored advice aligned with current legislation, policy, and procedures
  • Engaging in meaningful conversations to support and facilitate client's payment, lodgment, and registration outcomes
  • Navigating challenging interactions with empathy and professionalism

You will work as part of a team, sharing your knowledge to collaboratively resolve issues and contribute to continuous improvements. This role may be offered on an ongoing or non-ongoing basis in various locations.

Our organization values diversity and encourages applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.

As a Client Support Specialist, you will deliver contemporary, outcome-focused solutions that shape client behavior and encourage ongoing willing participation in the taxation and superannuation systems.

Some roles may require working within a scheduled contact centre environment, providing high-quality service to clients between 7am and 7pm.

By joining us, you will have the opportunity to build and maintain positive client relationships while making informed decisions to resolve enquiries.

You'll maintain the integrity of records by accurately recording client information and applying relevant policy and procedures.

This is an excellent opportunity to develop your skills and contribute to our mission to unlock community knowledge in a new way.

Required Skills and Qualifications

To be successful in this role, you will possess:

  • Strong communication and interpersonal skills
  • Ability to work effectively in a team environment
  • High level of accuracy and attention to detail
  • Excellent problem-solving and analytical skills
  • Ability to maintain confidentiality and handle sensitive information

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