Insurance Operations Leader

4 days ago

Brisbane, Queensland, Australia beBeeTransformation Full time $134,400 - $154,900
Claims Process and System Lead

This leadership role has broad visibility and cross-functional impact. As Claims Process and System Lead, you will be at the centre of shaping how we deliver claims management at scale.

You will lead the design and optimisation of claims processes, ensuring they are consistent, effective, and fully enabled by the core claims management system.

You will provide subject matter expertise to Claims leaders on best-practice claims management processes and the core system that underpins them.

  • Lead end-to-end delivery of complex claims process and system transformation projects, ensuring milestones, budgets, and quality standards are consistently met or exceeded.
  • Identify, prioritise, and resolve critical operational bottlenecks and system limitations, driving measurable improvements in claims cycle times, accuracy, and customer outcomes.
  • Develop and enforce robust governance frameworks and controls to manage compliance, operational risk, and data integrity across all claims management activities.
  • Drive cross-functional initiatives that integrate claims operations with technology solutions, ensuring scalable, sustainable improvements that align with organisational strategy and regulatory requirements.
  • Establish and rigorously track strategic KPIs and performance metrics, translating data insights into actionable strategies that drive continuous operational excellence and transformational outcomes at scale.
  • Provide visionary leadership and accountability for a high-performing, cross-functional team, cultivating a culture of innovation, resilience, and results-orientation to consistently deliver on complex transformation and critical business-as-usual objectives.

The ideal candidate will have:

  • Demonstrated ability to lead and directly deliver cross-functional, multidisciplinary initiatives—resolving complex challenges at the intersection of claims management processes, business performance, and core system optimisation.
  • Deep expertise in end-to-end insurance claims operations, including legislative and compliance frameworks, with a strong focus on embedding best-practice processes and system-enabled excellence.
  • Strong commercial judgment and operational decision-making, ensuring claims management systems and workflows are efficient, compliant, and drive sustainable performance outcomes.
  • Proven ability to interrogate complex data and system insights to identify claims process inefficiencies, performance gaps, and improvement opportunities—translating findings into strategic and tangible outcomes.
  • Outstanding communication and stakeholder influence, with a track record of aligning claims, technology, and business teams to deliver consistent, high-quality service outcomes at scale.
  • A tertiary qualification in business, insurance, technology, or a related discipline, with advanced capability in digital tools and reporting platforms to support claims transformation and performance leadership.

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