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Help Desk Analyst

2 weeks ago

Shire of Nillumbik, Australia Tradie Support Services Full time

In this challenging and rewarding role, you will have the opportunity to work with our talented team to deliver exceptional service to our clients. As a Help Desk Analyst, you will be responsible for receiving, prioritizing, and resolving technical support requests from clients.

Key Responsibilities:
  • Respond to client inquiries in a timely and professional manner
  • Analyze and resolve technical issues using diagnostic tools and expertise
  • Document and track client interactions using CRM software
Skills and Qualifications:
  • Associate's degree in computer science or related field
  • 2+ years of experience in technical support or help desk environment
  • Knowledge of software applications and hardware troubleshooting