Operations Team Lead
7 days ago
About the Role
In this key leadership position, you will oversee daily operations at our rental location, ensuring seamless execution and customer satisfaction.
You will be responsible for managing staff and fleet, coaching employees to deliver exceptional customer experiences, and maintaining high standards of cleanliness and vehicle condition. A strong focus on sales, marketing, and team development is essential in driving business growth and meeting targets.
Key Responsibilities:
- Market Avis Budget products and services, identifying customer needs and maximizing sales opportunities
- Maintain high standards of vehicle cleanliness, mechanical condition, and roadworthiness
- Lead and manage teams through sales coaching, mentoring, and fostering a positive work environment
- Rostering and scheduling employees to meet business needs
- Satisfy Net Promoter Score (NPS) and Client Service Incentive (CSI) targets set by location
Perks You'll Get
We offer a competitive salary plus bonus, along with use of a fleet vehicle. Additional benefits include a wellbeing program, life insurance, discounted health insurance, superannuation options, and access to Perkbox with hundreds of retailer discounts. Employee discounts on car rental across Avis Budget Group are also available.
What We're Looking For
We seek an experienced leader with a demonstrated understanding of the Customer Service and Sales Process, supervisory or leadership experience, excellent verbal and written skills, and knowledge of Workplace Health and Safety. A Full Driver's license is required, and flexibility to work a rotating roster is essential.
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