Passenger Service Specialist

1 day ago

Brisbane, Queensland, Australia beBeeCustomerCentric Full time

Experience the thrill of a dynamic and fast-paced aviation environment as a Passenger Service Agent. Deliver exceptional service to passengers, from check-in to boarding and disembarkation, ensuring seamless travel experiences.

As a key member of our passenger service team, you will handle the check-in process, verify tickets, issue boarding passes, and check luggage with precision and care. Your excellent communication skills will shine when providing accurate flight information, resolving passenger complaints, and assisting with special needs.

Key responsibilities include:

  • Assist passengers during all stages of their journey
  • Process check-in and luggage handling efficiently
  • Provide timely updates on flight schedules, delays, and cancellations
  • Resolve passenger issues and concerns promptly
  • Offer support and answer questions regarding flight routes, fares, and policies
  • Assist passengers with special needs and requirements

To excel in this role, you should possess:

  • Strong interpersonal skills and a customer-centric approach
  • Ability to work well under pressure and maintain composure in fast-paced environments
  • Excellent time management and organizational skills
  • Physical stamina to handle passenger baggage and operate wheelchairs when necessary
  • Fluency in English (additional languages welcome)

We offer a range of benefits to support your career growth and well-being, including:

  • Opportunities for professional development and advancement
  • A comprehensive training program
  • Flexible scheduling to accommodate airline needs
  • A supportive and collaborative work environment

Join us in creating unforgettable travel experiences for our passengers

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