
Passenger Service Agent Cairns
2 days ago
Overview
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job Summary
Passenger Service Agents play a crucial role in ensuring a seamless and pleasant experience for passengers, from the terminal to the aircraft. Our Passenger Service team is renowned for their helpfulness, extensive knowledge, and courteous demeanor, always treating each passenger with kindness, respect, and a warm smile.
Working as a cohesive unit, we emphasise collaboration while maintaining an unwavering commitment to safety and punctuality. In the dynamic, safety-oriented environment of the airport, our team consistently delivers reliable and efficient services on behalf of the many airlines that depend on Swissport for ground handling services.
Work hours are flexible to align with airline schedules, which include early mornings, late-night shifts, and weekends, ensuring we meet the needs of our passengers at all times.
Your activities
- Assist passengers during check-in, boarding and disembarkation.
- Handle the check-in process, including verifying tickets, issuing boarding passes and checking luggage.
- Provide accurate flight information to passengers, including updates on delays, cancellations and gate changes.
- Resolve passenger complaints and issues efficiently and professionally.
- Offer support and answer questions regarding flight schedules, fares, routes and policies.
- Assist passengers with special needs, including unaccompanied minors, elderly passengers and those requiring wheelchair assistance.
- Assist with luggage drop offs through the check-in process.
- Ensure compliance with security procedures and protocols, including screening passengers and luggage.
- Coordinate with other airport personnel and departments to ensure smooth operations and customer satisfaction.
- Provide assistance and support during emergencies, including medical incidents and flight diversions.
- Maintain accurate records and documentation for all transactions and customer interactions.
- Utilise language skills to assist international passengers and communicate effectively with diverse customers.
Your profile
Committed to delivering exceptional and safe service.Strong interpersonal skills and a team player.Demonstrates a strong work ethic and a desire for learning and advancement.Maintains composure under pressure and presents themselves with confidence.Upholds excellent presentation and grooming standards.Exhibits organisational and effective time management skills.Physically capable of handling passenger baggage and operating wheelchairs when required.Fluent in English (additional languages welcomed).Confidence in using software and technology – Intermediate skills required.Australian Citizen / Resident with unlimited work rights.Possession of a valid Australian driver's license and reliable transportation.Must be 18 years of age or older.What we offer
On-site employee parking available.Uniforms provided.Opportunities for career advancement.Accrual of annual and personal leave.Comprehensive & paid training and ongoing support provided.#J-18808-Ljbffr-
Passenger Service Agents Brisbane
2 days ago
Brisbane, Queensland, Australia Buscojobs Full timeOverviewAre you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – "To provide the aviation industry with consistent and tailor-made solutions around the globe,...
-
Passenger Service Specialist
1 day ago
Brisbane, Queensland, Australia beBeeCustomerCentric Full timeExperience the thrill of a dynamic and fast-paced aviation environment as a Passenger Service Agent. Deliver exceptional service to passengers, from check-in to boarding and disembarkation, ensuring seamless travel experiences.As a key member of our passenger service team, you will handle the check-in process, verify tickets, issue boarding passes, and check...
-
Licensed Real Estate Agent
2 weeks ago
Brisbane, Queensland, Australia Buscojobs Full timeCompany Description POWERHOUSE Property Cairns provides trusted, ethical, and dynamic real estate and property management solutions in the Cairns region.We understand that real estate transactions involve our clients' homes and their biggest investments.Our mission is to ensure every interaction is consistent, caring, and respectful.We strive to be the most...
-
Renter's Agent
2 weeks ago
Brisbane, Queensland, Australia Urban Renter's Agent Full time1 day ago Be among the first 25 applicantsUrban Renters Agent is a boutique and emerging agency providing an end to end service to renters that are moving within or relocating to Brisbane. Our team is made up of experienced property managers who are licensed real estate agents and we are seeking a full time or part time agent for our Brisbane office.This...
-
Renter's Agent
2 weeks ago
Brisbane, Queensland, Australia Urban Renter's Agent Full time1 day ago Be among the first 25 applicantsUrban Renters Agent is a boutique and emerging agency providing an end to end service to renters that are moving within or relocating to Brisbane. Our team is made up of experienced property managers who are licensed real estate agents and we are seeking a full time or part time agent for our Brisbane office.This...
-
Passenger Transportation Specialist
2 weeks ago
Brisbane, Queensland, Australia beBeeTransportation Full time $80,000 - $95,000Job Title: Passenger Transportation SpecialistThis is a full-time role that reports to the Operations Manager.About the Role:We are seeking an experienced Shuttle Bus Driver who will be responsible for the safe transportation of customers between Brisbane Airport and our Branch at Eagle Farm.This position involves working on a rotating roster across Monday...
-
Group Reservations Agent
3 weeks ago
Brisbane, Queensland, Australia Buscojobs Full timeCompany DescriptionWe're looking for a guest-focused, service-driven Group Reservations Agent to join Novotel Cairns Oasis Resort, with a special focus on managing group reservations. This is a great opportunity for someone who takes pride in delivering seamless guest experiences and contributing to revenue success.Located in the heart of Cairns, our...
-
Brisbane, Queensland, Australia Buscojobs Full timeAbout us :We're committed to improving the health and wellbeing of people in Far North Queensland by providing high quality acute health care services.About your role :Maintain appropriate documentation and patient records in line with Departmental, Unit and Health Service procedures, and contribute to the maintenance of accurate and timely information...
-
Brisbane, Queensland, Australia Buscojobs Full timeAbout us :The Cairns and Hinterland Hospital and Health Service covers an area of 142,900 square kilometres, extending from Tully in the south to Cow Bay in the north and Croydon in the west.About your opportunity :In this position, you will:Maintain the facility property in a neat and tidy condition by removing waste and litter, cutting lawns, trimming...
-
Passenger Transportation Specialist
9 hours ago
Brisbane, Queensland, Australia beBeeDriver Full time $59,333 - $93,317Transportation Professional\Career Opportunities in Passenger Service\\A stable and rewarding career in transportation awaits.\Become a valuable member of our team by operating school buses safely and efficiently.\Join us in providing excellent service to students and staff.\Gain job satisfaction through helping others and being part of a dynamic...