Aviation Customer Experience Specialist

2 days ago

Brisbane, Queensland, Australia beBeePassenger Full time

Customer Service Professionals play a vital role in ensuring seamless and pleasant experiences for passengers. Our team is renowned for helpfulness, extensive knowledge, and courteous demeanor, treating each passenger with kindness, respect, and a warm smile.

Key Responsibilities
  • Assist passengers during check-in, boarding, and disembarkation processes.
  • Handle the check-in process, verifying tickets, issuing boarding passes, and checking luggage.
  • Provide accurate flight information to passengers, including updates on delays, cancellations, and gate changes.
  • Resolve passenger complaints and issues efficiently and professionally.
  • Offer support and answer questions regarding flight schedules, fares, routes, and policies.
  • Assist passengers with special needs, including unaccompanied minors, elderly passengers, and those requiring wheelchair assistance.
  • Ensure compliance with security procedures and protocols, including screening passengers and luggage.
  • Coordinate with other airport personnel and departments to ensure smooth operations and customer satisfaction.

We are seeking dedicated individuals who share our values of delivering exceptional service, teamwork, and a commitment to excellence.

Requirements
  • Committed to delivering exceptional and safe service.
  • Strong interpersonal skills and a team player.
  • Demonstrates a strong work ethic and a desire for learning and advancement.
  • Maintains composure under pressure and presents themselves with confidence.
  • Upholds excellent presentation and grooming standards.
  • Exhibits organisational and effective time management skills.
  • Physically capable of handling passenger baggage and operating wheelchairs when required.
  • Fluent in English (additional languages welcomed).
  • Confidence in using software and technology – Intermediate skills required.
  • Australian Citizen / Resident with unlimited work rights.

We offer a supportive work environment, opportunities for career advancement, and a competitive compensation package.

About Us

We believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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